Information Systems Technician

Pierpont Community And Technical College

Clarksburg, WV, United States

9 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Domain Controllers Cyber Security Information Systems Desktop Computing File Server Software Deployment Virtual Learning Environments Wi-Fi Technology Enterprise Software Applications Computer Network Operations Software Troubleshooting Information Technology

Job description

Assists staff with the deployment, configuration, maintenance, and lifecycle management of desktop computers, laptops, mobile devices, and peripheral equipment.
Manages software installations, updates, patches, and licensing compliance across personal computers and departmental systems.
Collaborates with network operations and infrastructure staff to ensure seamless connectivity between endpoint devices, domain controllers, file servers, email systems, and enterprise administrative platforms.
Acts as a primary point of contact for technical escalations, working directly with third-party vendor support to diagnose and resolve hardware and software failures.
Advises department staff on technology best practices, evaluates functional requirements, and recommends hardware/software specifications for upcoming technology purchases.
Performs preventative maintenance, recommends system upgrades to maximize hardware longevity, and manages the inventory of computer supplies and related technology materials.
Provides front-line troubleshooting and technical assistance to students experiencing issues with campus computing labs, virtual learning environments, Wi-Fi connectivity, and official student accounts.
Performs other relevant technical duties and special projects as assigned.

Requirements

Technical proficiency in computer systems, networks, and software troubleshooting.
Knowledge of information systems security principles to protect organization.
Problem-solving skills to identify and resolve technical issues efficiently.
Database administration skills, including backup, recovery, and integrity checks.
Strong communication and interpersonal skills to assist non-technical staff., * An associate’s degree or vocational/technical school certification in Information Systems Technology, Computer Science, or a closely related field, and at least two (2) years of hands-on professional experience in enterprise software/hardware installation, troubleshooting, and maintenance for personal computing environments is required., * Conditions are those of a typical office environment, requiring frequent oral communication with students and colleagues, the ability to enter data and written communications in electronic format in a timely manner, and sufficient mobility to be present and address students, their parents, and fellow professionals at appropriate college and regional functions.
Moderate physical activity. Requires handling of average-weight objects up to 15 pounds; standing, sitting and/or walking for brief or long periods