Technical Support Consultant - Popdock

We’re hiring our next Popdock/PopdockAI support specialist. You’ll be the first line of defense when a customer hits a wall - troubleshooting connector issues, answering configuration questions, assisting in deplpyments and helping partners and end users actually get value out of the product instead of giving up on it.

This isn’t a script-reading, close-the-ticket-fast support job. Our customers are finance, IT, and operations people at real companies who rely on Popdock to get accurate numbers out of their ERP and other systems When something breaks, it matters to them. You’ll need to actually understand the product, not just follow a flowchart.

What you’ll do

• Troubleshoot Popdock and PopdockAI issues across data connectors, reports, and integrations with Dynamics GP, Business Central, F&O, Netsuite, Sage Intacct and 150 other supported systems
• Own tickets from intake to resolution - including the ones that require actual investigation, not just a canned answer
• Work directly with customers and reseller partners to understand what they’re trying to do, not just what they’re asking for
• Document recurring issues and feed patterns back to product and engineering
• Help build out our support knowledge base as PopdockAI (our newer AI/MCP governance product) grows

• Experience in technical support, implementation, or a related customer-facing technical role
• Comfort with SQL and reading through data/API structures - you don’t need to be a developer, but you can’t be afraid of looking under the hood
• Exposure to ERP systems (Dynamics GP, Business Central, F&O, NetSuite, or similar) is a strong plus - you’ll ramp faster if you’ve seen how these systems work
• Ability to explain technical problems in plain language to non-technical people, and vice versa
• A passion for AI and how it can transform business functions
• Based in or willing to relocate to the Austin, TX area

If you want a seat at a company that’s actively building the AI layer for business data, not just talking about it this is the job for you.

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Flexible schedule, * Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

eOne builds data connectivity, reporting and AI deployment tools for mid-market businesses. Our flagship product, PopdockAI, helps companies achieve both realtime API level reporting and has been expanded to enable AI deployment across al lteh systems a mid market company uses. We’re a PE-backed, growing software company, not a startup that might not exist in 18 months.