Implementation Specialist

As an Implementation Specialist, working at our HQ office in Norfolk, VA, you’ll play a key role in setting up our clients for success by configuring systems, training users, and making a real impact. If you love problem-solving, working with people, and seeing your efforts make a difference, you’ll thrive in this role!, * Build and configure inventory management systems tailored to each client.

• Train clients on the core features of Yellow Dog Software-in person and remotely.
• Proactively communicate and collaborate with teammates to ensure smooth implementations.

• Offer expert guidance to ensure clients are set up for long-term success. Track and document progress in our systems to maintain clear and accurate records.

• Travel to client locations for onsite implementations (including occasional weekends).
• Be part of an on-call rotation (with bonus pay) to assist clients when needed.

• Strong verbal and written communication skills, ability to set and manage expectations, and a natural teacher-someone who enjoys training others and sharing knowledge.
• A self-starter who enjoys multitasking and problem-solving and someone who takes pride in delivering exceptional service and results.
• Willingness to travel and flexibility to adapt to different client needs.

Preferred experience (Ideally one or more of the following):

• Hospitality experience (restaurant/bar, hotel/resort, stadium/concessions, FOH/BOH).
• Experience with point-of-sale, inventory, or accounting systems.
• Background in implementation, training, or technology.
• Teaching or coaching experience.

Pulled from the full job description

• Parental leave
• Health insurance
• Retirement plan
• Health savings account
• Life insurance, * Transition from Hospitality to Tech: Use your restaurant, retail, or concessions experience in a new and exciting industry.
• Make a Meaningful Impact: Help businesses streamline their operations and improve efficiency.
• Travel & Variety: No two days are the same-work with clients onsite, remotely, and across different industries.
• Growth Opportunities: We support career development and provide the training you need to succeed.
• Competitive compensation and benefits including retirement with company match, medical plan, health savings account, life insurance, and vacation, sick, & parental leave., Schedule: Monday-Friday, standard business hours, in-office, and occasional weekends for client travel.