Implementation Specialist

We’re seeking a driven Implementation Specialist to play a pivotal role in the success of our Mpower project deployments. This position goes beyond routine implementation-you’ll be directly shaping the readiness, training, and adoption experience for end-users across our organization. From ensuring asset and inventory accuracy, leading engaging virtual instructor led training, to supporting users through the critical go-live and hypercare activities, you will be at the center of smooth and successful deployments.

This is a hands-on role for someone who thrives at the intersection of technical execution, end-user training, and real-time problem-solving. If you’re passionate about helping teams adopt new technology with confidence and efficiency, this is your opportunity to make a lasting impact.

What You’ll Do

Asset & Inventory Readiness

• Lead training and readiness activities to ensure assets and inventory align with system requirements.

• Validate data accuracy through weekly reporting.

• Provide expert guidance to resolve inventory setup issues.

End-User Training

• Deliver virtual instructor-led training for Clerks, Maintenance Leads, and Technicians.

• Tailor sessions to drive engagement and ensure mastery of Mpower software before go-live.

• Act as a trusted guide for end-users, supporting them through training and transition.

Cutover & Blackout Week Preparation

• Coordinate preparation activities and facilitate cutover/blackout training sessions.

• Partner closely with deployment site leaders to ensure readiness for go-live.

• Clearly communicate plans, procedures, and expectations to all stakeholders.

Go-Live Execution (Week 1)

• Provide remote support during go-live, ensuring critical tasks are completed seamlessly.

• Troubleshoot issues in real-time, minimizing disruption to operations.

• Monitor site progress and deliver concise updates to leadership.

Post-Go-Live Support & Hypercare

• Lead hypercare efforts, supporting end-users as they adapt to new systems.

• Monitor performance and user feedback, proactively addressing challenges.

• Drive a smooth transition to long-term support teams for sustainable adoption.

• 1+ years of experience in implementation, deployment, or training roles (technical/IT preferred).

• Proven experience delivering virtual instructor-led training.

• Strong project coordination and organizational skills-able to juggle multiple priorities.

• Analytical thinker with excellent problem-solving skills.

• Proficiency in Microsoft Office Suite and project management tools.

• Excellent communication, facilitation, and interpersonal skills.

• Experience with large-scale IT or software rollouts. * Oracle, NetSuite, or other SaaS platforms preferred.

• Familiarity with asset/inventory management systems.

• Understanding of maintenance programs and maintenance shops

• Knowledge of project management methodologies (e.g., Agile, Waterfall).

• Experience leading post-go-live hypercare.