Technical Support Specialist - Construction

• Provide technical support to internal teams, dealers, and customers for hardware and software products.
• Troubleshoot and resolve issues related to Topcon, MAGNET, GNSS, total stations, and machine control systems.
• Deliver technical product training for customers, partners, and internal employees.
• Respond to customer inquiries via phone, email, and support ticketing systems.
• Maintain accurate documentation of support cases, resolutions, and technical procedures.
• Manage software licensing and customer subscriptions, including Topcon TotalCare, TopNET, Tierra, MAGNET, SiteLink, and related services.
• Collaborate with field teams to resolve technical issues and communicate product updates and best practices.
• Recommend improvements to customer support processes and technical documentation.
• Prepare technical reports and maintain knowledge base documentation.
• Build strong customer relationships by providing exceptional technical support and service.
• Attend manufacturer training programs to stay current on new products and technologies.
• Travel to customer locations as required to provide onsite support and product training.

The ideal candidate will have strong troubleshooting skills, excellent customer service abilities, and hands-on experience with surveying equipment, GNSS technology, machine control systems, and construction software., * Bachelor’s degree or equivalent technical experience (preferred).

• Minimum 3+ years of experience in construction technology, surveying, geospatial technology, machine control, or a related industry.
• Experience providing technical support for hardware and software products.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Experience delivering technical training to customers or internal teams.
• Strong customer service and relationship management skills.
• Proficiency with Microsoft Office and support ticketing systems.
• Ability to travel as required.

Pay: $26.75 - $50.00 per hour