IT Support Specialist

Electrical Corporation of America (ECA) is seeking a reliable and service-oriented IT Support Specialist to provide day-to-day technical support for our organization. This role is responsible for maintaining hardware, software, and network systems while delivering timely and effective support to end-users.

The ideal candidate is hands-on, organized and comfortable troubleshooting a wide range of technology issues.

Key Responsibilities

End-User Support & Troubleshooting

• Promptly address and resolve help desk tickets to ensure timely support for end-users
• Set up, configure and deploy new hardware and so
• Troubleshoot technical issues across devices and systems including PC/s printers, phones, tablets and local networks
• Provide hands-on support and guidance to employees on technology use

Systems Administration & IT Operations

• Support the administration of Office 365, Azure, and SharePoint environments
• Procure and manage IT equipment to ensure availability of necessary resources
• Assist with the introduction and implementation of new technologies
• Collaborate with managers on current projects and to enhance technical support procedures
• Ensure audit-ready documentation for all asset transactions and changes

Do you have experience in Software installation?, * Prior help desk or technical support experience preferred, or relevant education/certifications (e.g., CompTIA A+)

• Experience setting up computers and installing/configuring software
• Strong troubleshooting skills across common IT systems and devices
• Ability to work efficiently in a hands-on, fast-paced environment
• Strong organizational skills with the ability to manage multiple tasks simultaneously
• Effective communication skills, with the ability to interact professionally with end-users
• Willingness to occasionally work outside of standard business hours for maintenance or system updates

Preferred

• Knowledge of Active Directory and Group Policy
• Basic networking knowledge
• Familiarity with iOS, Android, and mobile device management (MDM)

Work Environment and Culture

• Full-time office-based with occasional job site or supplier visits
• Fast-paced environment supporting multiple projects simultaneously
• Safety-first, people-focused organization

Pulled from the full job description

• 401(k)
• Health insurance
• Retirement plan
• Paid time off
• Vision insurance
• Dental insurance
• Paid holidays, * Competitive salary (based on experience)
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Paid Holidays
• Additional Benefits

We are an equal opportunity employer, and all qualified individuals are encouraged to apply.

Pay: From $50,000.00 per year, * 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance