Technical Support Specialist

This position will work under the IT Manager and will primarily be responsible for:

• Managing and prioritizing the IT support ticket queue while ensuring timely resolution
• Providing first and second-level technical support for field and office staff
• Troubleshooting Windows computers, Microsoft 365 applications, printers, mobile devices, and business software
• Providing remote support to users across multiple locations
• Imaging, configuring, deploying, and maintaining desktop and laptop computers
• Configuring and supporting company-issued mobile phones and tablets
• Diagnosing and resolving printer, peripheral, and hardware issues
• Performing basic network troubleshooting
• Monitoring EDR for security alerts and escalating security concerns as needed
• Maintaining and tracking accurate inventory of IT and dental equipment
• Assisting with IT infrastructure projects and technology initiatives
• Identifying recurring issues and recommending process improvements to reduce support requests

We’re looking for a motivated Technical Support Specialist to join our team! This full-time role is ideal for someone who enjoys solving problems, takes initiative, and can work independently while providing exceptional support to our field and office staff. The ideal candidate is a strong troubleshooter who takes ownership of issues, manages priorities effectively, and is always looking for ways to improve the user experience., * Associate’s or Bachelor’s degree in Information Technology or related field, or equivalent work experience

• Minimum two years of Help Desk or IT Support experience
• CompTIA A+, Network+, or equivalent certifications (preferred)

Technical Support Specialist ideal candidate will possess skills in:

• Excellent troubleshooting, analytical, and problem-solving abilities
• Strong time management skills with the ability to prioritize multiple requests independently
• Ability to explain technical concepts to non-technical staff
• Experience providing remote support to end users
• Experience deploying and supporting Windows computers and peripherals
• Experience supporting printers, scanners, and office equipment
• Basic networking knowledge including TCP/IP, DNS, DHCP, Wi-Fi, and switching
• Experience with Microsoft Intune or other Mobile Device Management (preferred)
• Experience with Microsoft Entra ID, Active Directory, or Microsoft 365 administration (preferred)
• A proactive attitude with the ability to work independently, take initiative, and follow issues through to completion

Pulled from the full job description 401(k) Health insurance Paid time off Vision insurance Dental insurance Paid holidays