Technical Support - M365

· We are seeking a skilled and proactive Helpdesk Specialist / Junior Systems Administrator for a 3-month contract. In this dual-focus role, you will provide top-tier end-user support while handling foundational systems administration tasks, with a heavy emphasis on Microsoft 365 environments.

· While this position is primarily remote, you will serve our Boston-based team and must live within 30 minutes of Boston to assist with occasional hands-on hardware deployments, equipment imaging, or urgent on-site troubleshooting.

Key Responsibilities

· End-User Support & Helpdesk

· Serve as the primary point of contact for remote and local employees experiencing technical issues (hardware, software, network, and access).

· Diagnose, troubleshoot, and resolve Tier 1 and Tier 2 helpdesk tickets with a high level of customer service and responsiveness.

· Provision, image, and ship laptops (Windows/Mac) and peripherals for onboarding employees; coordinate the return of equipment for off boarding.

· Junior Systems Administration & M365

· Handle end-to-end Microsoft 365 (Office 365) setups, including creating user accounts, configuring mailboxes, assigning licenses, and setting up distribution groups/shared mailboxes.

· Manage user permissions and access control via Microsoft Entra ID (formerly Azure Active Directory) and/or local Active Directory.

· Configure and troubleshoot M365 applications (Teams, SharePoint, OneDrive, Outlook) for end-users.

· Assist with basic network troubleshooting (VPN connectivity, Wi-Fi, home internet configurations for remote workers).

Certification: Office 365 Cert (Highly Preferred)

Notes: Remote , Boston, MA- will need to be able to reach the office in 30 minutes to support any tech emergencies if needed

Location & Contract Requirements:

· Must be physically located within a 30-minute radius of Boston, MA.

· Must have a reliable home internet connection and a dedicated quiet workspace., · 2+ years of experience in an IT Helpdesk, Technical Support, or Junior Sys Admin role.

· Strong M365 Experience: Proven track record of configuring Office 365 accounts, provisioning mailboxes, and managing basic tenant settings.

· Proficient with Active Directory / Microsoft Entra ID user administration.

· Strong troubleshooting skills across Windows 10/11 and macOS environments.

· Experience utilising MDM tools (e.g., Intune, JAMF) for device deployment is a major plus.