Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats., * Provide third-level support for Windows desktop issues escalated from Tier 1 and Tier 2 support teams.

• Diagnose and resolve complex hardware and software problems.

• Perform root cause analysis for recurring issues and implement permanent fixes.

• System Maintenance and Optimization:

• Ensure the stability, security, and performance of Windows desktop systems.

• Apply patches, updates, and configuration changes to maintain compliance and security standards.

• Incident and Problem Management:

• Manage and resolve high-priority incidents and problems within SLAs.
• Document resolutions and create knowledge base articles to improve future support processes.

• Conduct post-incident reviews to identify improvements.

• Collaboration and Project Support:

• Work with cross-functional IT teams on projects, providing expertise on Windows desktop environments.
• Assist in the design and implementation of new technologies and solutions.

• Participate in planning and execution of system upgrades and migrations.

• User Support and Training:

• Provide guidance and training to Tier 1 and Tier 2 support staff.

• Assist end-users with complex technical issues and provide advanced troubleshooting.

• Documentation and Reporting:

• Maintain accurate and up-to-date documentation of system configurations, procedures, and support issues.
• Generate reports on system performance, incident resolution, and other metrics as required.

Bring your technology expertise and drive for innovation to GDIT. The Windows Desktop Engineer must have:

• Education: Technical Training, Certification(s) or Degree
• Experience: 3+ years of related experience
• Technical skills: Windows operating systems (Windows 10, Windows 11) and related technologies.
• Security clearance level: TS/SCI w/Poly
• US citizenship required

• Role requirements:

• Proficiency with Active Directory, Group Policy, and network configurations.
• Strong understanding of hardware components, peripheral devices, and drivers.
• Experience with system imaging, deployment, and management tools.
• SCCM
• MDT
• Advanced troubleshooting skills and ability to diagnose complex issues.
• Excellent communication and interpersonal skills.
• Strong documentation and organizational skills.
• Experience with scripting and automation (e.g., PowerShell).
• Knowledge of ITIL framework and best practices.
• Experience with endpoint security solutions.

• Familiarity with cloud services and integration (e.g., Microsoft Azure).

• This role may require occasional evening or weekend work to perform maintenance or resolve critical issues. On-call support may be required.

• Must be 8570 compliant with a Security + certificate, 3 + years of related experience
• may vary based on technical training, certification(s), or degree

Certification

CompTIA Security+ CE | CompTIA - CompTIA Travel Required

Less than 10% Citizenship

Pulled from the full job description

• 401(k) matching
• Paid time off
• Internal mobility program, At GDIT, the mission is our purpose, and our people are at the center of everything we do.
• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

GlobalServices, The likely salary range for this position is $102,000 - $138,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

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