DCS INTAKE TEAM LEADER - 07102026-79154

This position ensures that intakes are processed accurately and timely as well as providing overall supervision to the Hotline., This position is responsible for supervising the Intake Staff and Intake Supervisors processing incoming phone and on-line intakes to determine assignment for investigation.

Education and Experience: Graduation from an accredited college or university with a bachelor’s degree. Experience equivalent to three years of full-time professional work providing child welfare services including, but not limited to, one or a combination of the following: social, psychological, or correctional counseling or case management; volunteer services coordination for a children’s service program; and/or juvenile classification coordination including at least two years of supervisory/direct report performance management experience. Prior additional experience in call centers, crisis hotlines, or related area is preferred., Graduation from an accredited college or university with a master’s degree in social work or a related behavioral science field with a child or family focus and experience equivalent to two years of full-time professional child welfare case work including, but not limited to, one or a combination of the following: social, psychological, or correctional counseling or case management; volunteer services coordination for a children’s service program; and/or juvenile classification coordination including one year of supervisory/direct report performance management experience., * Must be at least twenty-one (21) years of age on the date of application;

• Be a citizen of the United States;
• Possess a valid driver’s license prior to and during employment;
• Have a good moral character, as determined by investigation;
• Complete a criminal history disclosure form in a manner approved by the appointing authority;
• Have no conviction for a felony;
• Agree to release all records involving their criminal history to the appointment authority;
• Supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check;
• Submit to and pass a pre-employment screening test for use of illegal drugs;
• Ability to manually type 40 wpm or higher;
• Ability to work remotely or physical office location. To work remotely, must have access to a private and confidential workspace and access to hardwired internet services;
• Ability to work nights, evenings, weekends and/or holidays as needed., * Drives Vision and Purpose
• Customer Focus
• Directs Work
• Situational Adaptability
• Builds Effective Teams

Knowledge:

• Administration and Management
• Public Safety and Security

Skills:

• Critical Thinking
• Monitoring
• Writing
• Reading Comprehension
• Management of Personnel Resources

Abilities:

• Deductive Reasoning
• Inductive Reasoning
• Written Comprehension
• Speech Clarity
• Speech Recognition

Tools & Equipment

• Laptops/Computer Accessories (keyboard, mouse, monitor)
• Headsets (for phone calls)