Information Systems Technician

Provide personal computer and basic network administration support for County computer users in order to assist them in utilizing PC capabilities and basic LAN/WAN services through installation, customization, maintenance and repair of the hardware and software as well as providing technical support. Develop and maintain County website and Internet connections. Do related work as required. This is a 40 hour per week position. EOE, Veterans Preference. SUPERVISION RECEIVED Works under the general direction of the Information Systems Director and Information Systems Coordinator who occasionally review for the goals developed and the results obtained.

Link for Veterans Preference Form:http://www.malheurco.org/wp-content/uploads/2016/06/Veterans-Preference.pdf If you are a Qualified Veteran or Qualified Disabled Veteran and would like to be granted preference in the selection and hiring process, please fill out this Veterans’ Preference Form and provide proof of eligibility by submitting a copy of form DD-214 or 215 (copy 4). This completed form and required supporting documentation must be submitted with your application in order for consideration for Veterans’ Preference., (The following description of duties may not be all inclusive and other duties may be assigned by Management).

• Provide support to County employees for computer-related trouble calls. Troubleshoot both hardware and software problems. Troubleshoot network connectivity problems, both internally and to external connections.
• Upgrade workstation hardware and software to maintain compatibility with currently available software, increase capabilities and extend the useful life of the County computer systems.
• Test and install hardware and software on established networks. Ensure that new software is compatible with the network operating system as well as the desktop operating systems.
• Provide support and troubleshooting for the application software.
• Document application software, user instructions and hardware and software installation procedures.
• Train employees on use of hardware and software to ensure a satisfactory level of computer proficiency.
• Remain abreast of changes in user and system software and hardware requirements.
• Consult with software and hardware vendors as needed to resolve problems.
• Assist when requested in maintaining a backup of all files, security, and rights. Assist in monitor virus checking software on network and individual PCS.
• Maintain files and records related to the County’s computers and computer network. Develop and prepare reports as appropriate.

• Follow all safety rules and procedures established for work areas. Comply with all County policies and procedures.

• Courteously meet and deal effectively with other employees, department heads, elected officials, outside agency personnel and the public.

• Regular physical attendance at the employer’s facility is required.

• Intermediate comprehension of Networking Hardware.
• Intermediate comprehension of Network Topology, Architecture, and Segmentation.
• Intermediate comprehension of Active Directory and Group Policy.
• Intermediate comprehension of Windows Server.
• Provide services beyond normal office hours as necessary, to include evenings, nights, weekends, and holidays.

Considerable knowledge of computer operating principles, capabilities, and general uses. Considerable knowledge of computer hardware, software, data and peripheral equipment in use at the County. Ability to act in such a manner as to maintain the confidentiality of the data, records and issues which may be encountered. Ability to solve computer hardware/software problems; to guide and encourage computer system users and translate technical instructions into understandable language. Ability to effectively plan, organize and prioritize work schedule and duties. Ability to maintain effective working relationships with fellow employees, supervisors, other agencies, County officials and the general public., The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Requires lifting and moving 30-60 pounds (computer hardware, printers, peripherals, papers) on a regular basis. Installing, modifying and checking computer equipment requires stooping, bending, crawling and reaching. Requires driving to other County facilities.