Junior WMS & TMS Support Consultant - Linfa Systems

We are looking for a motivated and detail-oriented Junior WMS & TMS Support Consultant to join our growing team. This role is ideal for someone looking to build a long-term career in supply chain technology, warehouse management systems (WMS), and transportation management systems (TMS). The successful candidate will assist with day-to-day customer support, troubleshooting, system maintenance, and implementation-related activities while gaining hands-on experience with logistics and ERP-integrated platforms. This position offers a strong growth path into a Functional Consultant, Technical Consultant, or Support Management role. Responsibilities

• Provide first-level support for WMS and TMS applications
• Troubleshoot software, database, and web application issues
• Assist customers with system configuration and operational questions
• Monitor support tickets and ensure timely resolution and follow-up
• Work with senior consultants on implementations, upgrades, and testing
• Execute SQL queries for troubleshooting, reporting, and data validation
• Support integrations between WMS/TMS platforms and ERP systems
• Document support cases, solutions, and internal procedures
• Assist with user training and customer onboarding activities
• Collaborate with development and operations teams to escalate complex issues

Do you have experience in Web applications?, * Basic to intermediate knowledge of Microsoft SQL Server (MSSQL)

• Understanding of web applications and browser-based systems
• Familiarity with Warehouse Management Systems (WMS)
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service abilities
• Ability to manage multiple tasks and priorities
• Strong attention to detail and willingness to learn
• Basic understanding of logistics, warehousing, or transportation processes is preferred

Preferred Qualifications

• Exposure to Transportation Management Systems (TMS)
• Experience with ERP systems such as SAP Business One, Acumatica, or similar platforms
• Knowledge of APIs, integrations, or EDI is a plus
• Previous helpdesk or software support experience is beneficial

Pulled from the full job description

• Professional development assistance
• Health insurance
• Paid time off

• Opportunities for advancement, Career Growth Opportunities This role is designed as an entry point into the consulting and supply chain software industry. Successful candidates will have the opportunity to grow into:

• WMS/TMS Functional Consultant
• Technical Consultant
• Project Coordinator
• Support Team Lead
• Support Manager

What We Offer

• Hands-on training and mentorship
• Career development opportunities
• Exposure to real-world logistics and supply chain operations
• Collaborative and fast-paced environment
• Opportunity to work with modern warehouse and transportation technologies