IT Support Technician

We are looking for a technically skilled person with good problem-solving abilities for the position of IT Support Technician. The duties include being a point of contact for all IT related questions at the user level from the corporate office and field locations. Position will respond to user needs in a timely manner, and ensuring the optimal running of all systems, among other duties. Work can also occasionally include installation of network and camera cabling, installing wired/wireless networks, security camera systems, phone systems, and door access systems.

You are expected to display good interpersonal skills as you will interact with clients from various departments and executive levels. You are to listen to their technical needs, understand their problems and implement solutions for them.

Key Responsibilities

· Ticket Management: Accept, prioritize, and resolve IT support tickets using [ticketing systems].

· Technical Support: Troubleshoot hardware (computers, printers, scanners) and software (Windows, macOS, MS Office 365) issues.

· Account Management: Perform user account creation, password resets, and permission adjustments using Active Directory or similar tools.

· Remote/In-person Help: Provide remote support using tools like VPN or screen-sharing software, and on-site support for troubleshooting.

· Onboarding & Inventory: Assist with setting up new employee workstations and managing IT asset inventory.

· Documentation: Create, update, and maintain knowledge base articles, FAQ documents, and IT procedures.

· Escalation: Identify complex issues and escalate them to Tier 2 or Tier 3 support teams.

Do you have experience in VoIP?, · Experience: Three years of previous experience in IT support.

· Technical Knowledge: Familiarity with Windows/Mac operating systems, MS Office 365, VoIP systems, and networking fundamentals.

· Communication: Excellent verbal and written skills to guide users through technical steps.

• Problem-Solving: Strong diagnostic reasoning and analytical skills.
• Certifications: Are highly recommended or Microsoft certifications are a plus, * IT support: 3 years (Required)

Language:

• English (Required)

License/Certification:

• Microsoft certification (Preferred)

Pulled from the full job description

• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance