Desktop Support

Provide hands on keyboard Level 1 and Level 2 desktop support to users impacted by Active Directory tenant separation and device migration Utilize a provided issue matrix and support scripts to diagnose and resolve known issues directly at the device Identify whether issues are appropriate for self service, Level 1 resolution, or require escalation Perform device level remediation including clearing blank profile registry entries and performing domain disjoin and rejoin actions Validate Group Policy delivery of certificates and troubleshoot certificate and trust related errors Escalate issues outside Level 1 and Level 2 scope with complete diagnostic details including machine name, timestamp, and symptoms Follow documented escalation paths for known issues rather than repeating unsuccessful attempts Provide clear communication and guidance to end users on expected system behavior

Proven experience delivering Level 1 and Level 2 desktop support within a Windows enterprise environment Ability to troubleshoot directly on endpoint devices rather than solely routing or logging tickets Working knowledge of Active Directory and Entra ID device join processes, Group Policy, and Windows user profiles Ability to follow structured runbooks and scripts with precision and identify appropriate escalation points Strong communication skills to effectively support and educate end users Availability to work on site in Chesapeake, Virginia for the duration of the engagement Tools and Technologies: Windows operating systems Active Directory and Entra ID, Would you like to join the leading international intergovernmental organization? We are seeking a highly motivated and customer-focused Senior ICT Technician to join the User Sup…

• 7 days ago

MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise. We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!