Client Solutions Specialist

Client Solutions Specialists are responsible for overseeing client and service relations during the evening portion of the working day. They maintain client relationships by responding to inquires and requests in a courteous manner, working closely with various departments and technicians to schedule and provide services, entering service requests into the database, and updating account information.

Requirements (include but are not limited to):

Acting as the liaison between clients and technicians

Receiving and processing service orders via e-mail, phone, fax, and electronic data interchange.

Addressing any customer inquiries regarding service requests and transferring customers to the appropriate personnel, if necessary.

Receiving and processing service requests in conjunction with the Service Department.

Scheduling repeat services and special service requests for clients

Addressing inquiries of the field personnel

Developing and maintaining positive client relations and coordinating with various departments to ensure customer requests and questions are handled appropriately and in a timely manner.

Thoroughly documenting customer interactions to ensure accurate tracking and analysis.

Analyzing problems and providing information and solutions.

Communicating customer complaints to the Operations Department.

Verifying and updating existing client information in the database

Multi-line phone system experience

Proficient in Microsoft office

Excellent interpersonal skills

Ability to use computers and learn company systems

Excellent verbal and written communication skills

Extremely organized and detail oriented

Excellent phone and email etiquette

Ability to manage multiple tasks and set priorities

Good conflict resolution instincts

Patience and good judgment with people

Limited knowledge of company services

Desired Experience & Education :

2-5 years applicable work experience, preferably in call center and customer service roles

High school diploma required

College degree preferred