Senior Information Technology Specialist, ISD...

This examination will remain open until the needs of the service are met and is subject to closure without prior notice., Internal Services Department is seeking qualified candidates to fill emergency Senior Information Technology Specialist, ISD (Source-To-Pay Transformation/eProcurement) vacancies related to the homelessness crisis.

Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment.

Before the end of your initial work period, you will be assessed on your work performance.

This assessment will be weighted 100%. Those who successfully pass the assessment will be considered for permanent appointment to Senior Information Technology Specialist, ISD.

The Opportunity

The Senior Information Technology Specialist, ISD (Source-To-Pay Transformation/eProcurement) will manage technical support for Los Angeles County’s new enterprise e-procurement system. This role involves close collaboration with executives and key stakeholders across County departments to develop project plans and ensure successful implementation. The system aims to optimize the Source-To-Pay process, enhancing efficiency and effectiveness while enabling large-scale transformation in a highly matrixed organization of over 40 County departments, with a combined annual spend exceeding $10 billion. Success in this position requires a strategic systems mindset, strong leadership and project management skills, and demonstrated expertise in current industry technologies that will form the foundation of the new system.

Essential Job Functions

Acts as a senior technology consultant and liaison to departmental project teams, customer management, and contractors in a highly specialized field of information technology systems design and development, and implementation with an emphasis on the County’s enterprise eProcurement System.

Leads the eProcurement Division’s technical resources and provides direction on workload and assignments of team members, including information technology specialist, information technology analysts, application developers and technicians, and Contractor personnel.

Leads multiple workstreams of technical resources for all project phases of the new system including design, development, implementation, and post implementation support.

Responsible for identifying technical requirements derived from business requirements, functional designs, process designs (including scenario design, flow mapping), prototyping, testing, training, and ongoing support models and procedures.

Serves as single threaded owner accountable for the technical deliverables that comprise the Source-To-Pay transformation and implementation.

Provides final review and approval for the Source-To-Pay system project contractor technical deliverables.

Designs service delivery models and performance frameworks to enhance responsiveness and efficiency, including collaborating with stakeholders to define technical support requirements, ensuring alignment and seamless service integration and driving excellence and quality, and fostering positive customer experiences.

Develops and implements operating plans, data reporting structure, and appropriate Key Performance Indicators (KPIs) to measure effectiveness of technical support.

Focuses on efficiency, equity, standardization, automation, and customer service; drives continuous enhancements to increase adoption, compliance, throughout, and improved cycle times and documents all technical support processes.

Develops public/private partnerships to meet customer requirements.

Manages ongoing operational functions related to procurement technology and programs, and ensures existing systems are maintained, up to date, monitored, secure and operating efficiently.

Advises ISD and County executive management concerning the current and future direction of technological developments related to eProcurement.

Acts as an advisor to ISD executive management on strategic IT policy decisions., *Experience at the level ofLos Angeles County’s class of Information Technology Specialist, ISD is defined as acts as a consultant, technical expert, systems/solutions architect, or a project manager in a technical and specialized field of information technology.

**Experience at the level ofLos Angeles County’s class of Section Manager, Information Technology, ISD is defined as manages the activities of an Information Technology section in the performance of a variety of application systems development, implementation, modification and maintenance activities.

You MUST meet the above requirement(s) in order to be appointed to fill any vacancies related to this recruitment.

License

A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Physical Class

Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved., Do you possess experience supporting Software as a Service (SaaS) hosted systems, including performing configurations in lieu of software customizations; complex integrations with financial Enterprise resource planning (ERPs); data warehouse and report development, including dashboards; issues management with SaaS hosted provider; and managing system upgrades with SaaS hosted provider(s)?, Do you possess experience designing, developing, implementing and maintaining a Source-To-Pay or similar system across a high matrix organization with annual spend over $250M?

Four years of experience, within the last five years, at the level of Los Angeles County’s class of Information Technology Specialist, ISD* - OR - Four years of management experience in the field of information technology, within the last five years, at the level of the Los Angeles County’s class of Section Manager, Information Technology, ISD** or higher., + Experience supporting Software as a Service (SaaS) hosted systems, including performing configurations in lieu of software customizations; complex integrations with financial Enterprise resource planning (ERPs); data warehouse and report development, including dashboards; issues management with SaaS hosted provider; and managing system upgrades with SaaS hosted provider(s).

• Experience designing, developing, implementing and maintaining a Source-to-Pay or similar system across a high matrix organization with annual spend over $250M.

• Bachelor’s Degree from an accredited college or university in Computer Information Science, Computer Science, Computer Engineering, Software Engineering or a closely related field.

Closely related Fields: Will be determined by the hiring manager., Do you possess four years of experience, within the last five years, at the level of Los Angeles County’s class of Information Technology Specialist, ISD*? *Experience at the level of Los Angeles County’s class of Information Technology Specialist, ISD is defined as acts as a consultant, technical expert, systems/solutions architect, or a project manager in a technical and specialized field of information technology., Do you possess four years of management experience in the field of Information Technology, within the last five years, at the level of the Los Angeles County’s class of Section Manager, Information Technology, ISD** or higher?, Do you possess a Bachelor’s Degree from an accredited college or university in Computer Information Science, Computer Science, Computer Engineering, Software Engineering or a closely related field?, If you answered “Yes” to the above question, in order to receive credit for any college or university degree, such as a Bachelor’s Degree or higher, you must attach a legible copy of the official diploma, official transcripts, or official letter from the accredited institution, which shows the date the degree was awarded and the area of specialization with your application at the time of filing or within seven (7) days from application submission and indicate your name, exam name and the exam number (W2572K-EA).Note:The document should show the date the degree was conferred and be in English; if it is in a foreign language, it must be translated and evaluated for equivalency to U.S. standards. For more information on our standards for educational documents, please visit: https://file.lacounty.gov/SDSInter/dhr/070812_PPG123.pdf (Download PDF reader) and https://file.lacounty.gov/SDSInter/dhr/205105_PPG_123_ACE_Resource_Guide.pdf (Download PDF