Manufacturing IT Support Engineer

We are seeking a Manufacturing IT Support Engineer to provide technical support for manufacturing IT infrastructure, applications, and end-user systems in a multi-shift production environment. This role involves troubleshooting technical issues, supporting infrastructure and business applications, maintaining documentation, and collaborating with cross-functional IT teams to ensure system reliability and operational efficiency., + Provide technical support for IT applications, infrastructure, operating systems, and end-user productivity tools.

• Troubleshoot and resolve hardware, software, and network-related issues.

• Support physical and virtual server environments running Windows and Linux.

• Maintain and support network equipment in a Cisco environment.

• Assist with incident resolution, issue triage, and business continuity activities.

• Collaborate with internal IT teams to prioritize improvements and resolve technical issues.

• Support deployment and maintenance of manufacturing technology solutions and connected devices.

• Maintain accurate technical documentation and support procedures.

• Assist with workload management and assigned IT operational tasks.

• Support a multi-shift manufacturing environment, including flexible hours and weekend support when required.

• High School Diploma or GED required.

• Bachelor’s degree preferred.

• Experience with Windows Server (2016 or later) and/or Linux server administration.

• Familiarity with Cisco routers and switches, including basic configuration, troubleshooting, and cable installation.

• Willingness to learn Cisco Software-Defined Architecture (SDA).

• Knowledge of Windows Active Directory and ADFS.

• Experience with VMware vSphere.

• Experience supporting Android and iOS devices, including smartphones and tablets.

• Experience with Microsoft Office 365.

• Experience with SharePoint.

• Experience supporting Windows desktops, PCs, printers, and office automation technologies.

• Experience with handheld scanners and imaging devices.

• Manufacturing automation experience (such as control systems or PLCs) is preferred but not required.

• PowerShell scripting experience is preferred but not required.

• Strong technical troubleshooting and IT support skills.

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.