Web Portal Client Support Consultant

The State Hygienic Laboratory (SHL), Iowa’s Environmental and Public Health Laboratory, at the University of Iowa, under contract with the Iowa Department of Health and Human Services, has an exciting full-time opportunity for an IT Support Analyst in the Coralville, Iowa facility. The primary function of the position is to provide customer support for the SHL’s web portal clients. Support services include provisioning and deprovisioning client accounts, resetting account passwords, and assisting clients with web portal use. Troubleshoot client issues and referring issues to the appropriate technical group., In order to be considered for an interview, applicants must upload the following required documents and mark them as a “Relevant File” to the submission:

• Cover Letter
• Resume

Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.

Education or Equivalency Required: A Bachelor’s degree in a STEM or related field, or an equivalent combination of education and related experience.

Required Qualifications:

• Demonstrated working knowledge and experience with:

o Microsoft Active Directory

o Help Desk Support

• Excellent communication and customer relations skills.
• Ability to apply critical thinking, technical problem solving, and analyzing system specifications.
• Ability to perform tasks that require accuracy and attention to detail., * Experience in a hospital or clinical laboratory setting.
• Experience with a Laboratory Information Management System (LIMS).
• Knowledge of public health programs.
• Ability to contribute to a successful team-oriented work environment.

Pulled from the full job description

• Tuition reimbursement
• Health insurance
• Retirement plan
• Life insurance, This position is eligible for hybrid work within Iowa and will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

This position is not eligible for University sponsorship for employment authorization.

About the University of Iowa Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.

Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.

Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.