Digital Gaming Production Support Engineer

Are you energized by solving problems, delving into technical puzzles, and ensuring players have a seamless digital gaming experience? Join our team as a Digital Gaming Production Support Engineer, where you’ll be at the heart of maintaining stability, resolving incidents, and supporting continuous improvement across our digital gaming platforms.

You’re at the frontline of our digital gaming experience. When issues arise, you’re the one who keeps players playing, systems stable, and the gaming environment running smoothly. If you thrive in fast-paced environments, enjoy solving real-time challenges, and want to make a meaningful impact on a platform used by thousands, this role is for you.

Come and develop your career in this fun, friendly, and fast-paced environment! The lottery was recently certified as a Great Place to Work. We have also been named a Best-in-Class Employer by Gallagher., * Identify, troubleshoot, and resolve digital gaming incidents and player complaints, with the guidance of your manager, to ensure minimal impact on the digital gaming platform and players

• Support day-to-day monitoring of the digital gaming platform by utilizing backend systems to review reports and complaints to detect any issues or anomalies and take corrective actions
• Collaborate with both internal and external stakeholders to resolve technical incidents or player complaints and appropriately identify when incidents need to be escalated
• Maintain documentation for troubleshooting, system configurations, processes and procedures, and platform training material

• Advanced study or training past the high school equivalency at a community college, vocational, business, technical, or correspondence school, and 3 years’ experience
• Strong attention to detail
• Strong analytic thinking skills
• Ability to solve problems in an effective and efficient manner
• Ability to work independently or in a group setting as dictated; able to multitask
• Ability to effectively communicate in verbal and written formats
• Ability to effectively interpret and apply technical documentation and specifications
• Ability to provide an objective overview of situations
• Willingness to accept challenges, handle multiple projects simultaneously

Pulled from the full job description

• Flexible schedule, We raise money for a great cause! All of the earnings of the North Carolina Education Lottery go to education. We award an average of $10 million in prizes each day. To learn more, visit our website www.nclottery.com.

At the North Carolina Education Lottery, we deal with winners every day: our employees! We offer competitive pay and benefits, flexible schedules, professional development opportunities, casual attire, open communication, and a fun work environment.

All employees of the Lottery are expected to support the organization’s values (honesty, respect, integrity, and trust) and its commitment to corporate social responsibility (including responsible gaming, environmental awareness, community involvement, etc).