Walk-Up support Technician

We are seeking a Walk-Up Support Technician to provide onsite technical support for end users at designated walk-up kiosks.The ideal candidate will have hands-on experience troubleshooting hardware, software, peripherals, and audio-visual systems while delivering exceptional customer service. This role requires strong problem-solving skills, the ability to resolve technical issues efficiently, and experience supporting enterprise IT environments. The candidate must be comfortable working onsite, interacting with end users, and maintaining kiosk operational readiness throughout business hours., * Provide onsite walk-up technical support for laptops, desktops, peripherals, printers, and other end-user devices.

• Troubleshoot and resolve hardware, software, operating system, and peripheral issues.
• Support conference rooms and audio-visual equipment, ensuring meeting readiness and resolving AV-related issues.
• Staff designated walk-up kiosks during scheduled business hours and provide timely assistance to end users.
• Diagnose technical incidents, perform root cause analysis, and resolve issues or escalate to higher-level support when necessary.
• Perform authorized hardware repairs and component replacements.
• Configure, deploy, and maintain end-user devices and peripherals.
• Maintain kiosk readiness, including equipment inventory, workspace organization, and operational support.
• Deliver exceptional customer service by communicating professionally and keeping users informed throughout the support process.
• Support VIP users and provide high-quality technical assistance in a professional environment.
• Follow IT service management processes for incident, request, and asset management.
• Document incidents, resolutions, and service requests in the organization’s ticketing system.
• Ensure compliance with organizational security policies and procedures.
• Collaborate with infrastructure, network, and desktop support teams to resolve complex technical issues.
• Maintain accurate documentation of support activities, hardware inventory, and operational procedures.

• End User Support (Hardware & Software Troubleshooting)
• Audio-Visual (AV) and Conference Room Support
• Excellent Customer Service and Communication Skills, * Associate’s Degree in a related field (or equivalent experience).
• Minimum 2 years of experience in End User Support, Desktop Support, or Help Desk.
• Hands-on experience supporting Windows devices, hardware, software, peripherals, and audio-visual systems.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent verbal and written communication with a customer-first approach.
• Experience supporting enterprise or government environments is preferred.
• Ability to obtain and maintain a Public Trust clearance.

$34 - $40 an hour - Contract