Remote Support Technician

We are actively recruiting for a Remote Support Technician with a current TS/SCI w/ Poly to support our Network Solutions Division, based in Northern Virgina.

Responsibilities include, but are not limited to Responsibilities include, but are not limited to:

• Utilize ITIL-based processes to efficiently manage and resolve incoming incidents, service requests, and demands, ensuring timely and accurate issue tracking.

• Troubleshoot, analyze, and resolve hardware, software, and network issues, performing remote desktop repairs and minimizing escalations to Tier 3 support.

• Provide user support and basic training for common applications, system procedures, and office productivity tools.

• Collaborate with cross-functional IT teams-including network, systems engineering, and application development-to restore services and address complex problems.

• Manage user accounts, access permissions, and perform special administrative tasks while maintaining clear documentation and adhering to security protocols.

• Experience resolving technical problems and answering queries via telephone or self-service involving hardware, software, networks, system/application access, and telecommunications.

• Knowledge of Windows Active Directory, multiple desktop programs, configuration and debugging techniques.

• Experience supporting Windows 10, Microsoft Office 2016 or later, and common business applications.

• Familiarity with TCP/IP, general networking issues, virus scanning services, and desktop/laptop/peripheral support., + Related work experience in a technical help desk position.

• Special non-commercial systems administrator experience (access management/file transfer).

• Experience with ServiceNow ITSM & ITBM.

• Strong communication skills and the ability to exchange accurate information with coworkers, management, and customers.

• Adaptability to quickly changing tasks and requirements, and eagerness to learn new skills while on the job.

Physical Requirements:

• Must be able to remain in a stationary position at least 75% of the time.

• Constantly operate a computer, phone, and other office equipment for extended periods of time.

• Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers.

Acclaim Technical Services, founded in 2000, is a leading cyber operations, intelligence solutions and operations, network infrastructure, engineering and business enablement and enterprise operations company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector. We see this as a significant strength, and it shows: ATS is consistently ranked as a top workplace among DC area firms and continues to grow.