Junior Help Desk

• Over four years of experience in the field of help desk assistance, including three years of specialized experience in highly specialized IT disciplines involving a range of help desk related support.
• At least two years of general hands-on experience in the specific discipline(s) of help desk functions.
• Performs help desk support; works independently and as a member of a team.
• At least 1 year of hands-on experience in configuring, managing and deploying Windows operating systems using Microsoft Deployment Toolkit (MDT).
• Strong knowledge of the Microsoft Windows 10 Operating System.
• Strong knowledge of Microsoft Office 2016, Microsoft SharePoint and Microsoft Office 365.
• Hands on Experience with VoIP phones, Skype for Business, VPN solutions, mobile devices, Help Desk ticketing system, Remote management(using RDP and Remote assistance)
• Excellent written and verbal communication skills.
• Experience developing documentation to support desktop application packaging processes.
• Experience developing application testing plans and supporting documentation.
• Working knowledge of Microsoft Active Directory
• Must be able to research and work independently to triage, troubleshoot, and fix issues.
• Must be able to work collaboratively with other team members and hit the ground running, with minimal guidance, towards a common goal
• Detail oriented and organized; able to understand information systems and ensure accuracy of work
• Requires strong communication skills with other team members and clients
• Requires the proven ability to manage time while working on a variety of tasks
• Possess a willingness and attitude to help customers find workable solutions

Clearance:

• Applicants selected will be subject to a minimum-background investigation and may need to meet eligibility requirements for access to sensitive information.

Education:

• Associate’s Degree in related field.