IT Specialist - Help Desk

• Troubleshoot and resolve hardware and software issues for desktops, laptops, printers, and other devices.
• Manage and maintain computer systems and networks, including backups, security protocols, software updates, and hardware configurations.
• Install and configure desktop and laptop equipment as needed, ensuring all systems are operational.
• Provide support for remote and on-site employees, addressing issues related to laptops, desktops, software, and peripherals.
• Deliver high-quality customer service by responding to inquiries and IT-related requests in a professional and timely manner.
• Update and maintain documentation and training materials related to IT policies, procedures, and best practices; Create and update internal support documentation for IT teams.
• Stay current with the latest technologies and best practices in IT support and suggest improvements to enhance team performance and productivity.
• Serve as a secondary point of contact for select external IT vendors, assisting with communications and coordination as needed.

• Strong knowledge of Windows OS, Mac OS, and Linux operating systems.
• In-depth knowledge of Microsoft Office 365 Suite.
• Familiarity with Cisco Networking and WebEx Control Hub administration.
• Previous experience with Cisco Webex Room video systems.
• Strong communication skills, both verbal and written, with the ability to troubleshoot and explain technical issues clearly to users of varying technical expertise.
• Demonstrated ability to think critically and resolve technical issues efficiently.
• Ability to work both independently and collaboratively within a team.
• Excellent customer service skills with a professional demeanor when interacting with employees.
• A genuine passion for technology with a strong willingness to learn and adapt to new tools and systems.

If you’re ready to put your tech skills to work in a supportive, collaborative environment-apply today to join New Deantronics as our next IT Specialist - Help Desk professional! Requirements:

• 3-5 years of experience in IT support, help desk, or system administration.
• Microsoft 365 Administrator certification (preferred).
• Experience with SolidWorks is a plus.
• Experience with VMware management.
• A degree or certification in Information Technology or a related field is preferred but not required.

Pulled from the full job description Health insurance 401(k) matching Paid time off Vision insurance Dental insurance Life insurance, * Comprehensive Health Coverage (employer paid) - Medical, dental, and vision plans

• Life Insurance - Employer-paid basic life
• 401(k) with Employer Match - Plan for your future with our discretionary match
• Generous Paid Time Off - 20 days of PTO to rest and recharge