Technical Writer-Business Support Specialist

If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying. Job area: Projects / Special Projects / Business Support, The Business Support Specialist, Technical Writer will work hand in hand with global team to define, manage, and control all documents, training tools, visual aids and forms or templates within one system to maintain and manage the overall standardization of such important records and instructions. This position will also work with the subject matter experts to create simplified work instructions, playbooks and quality alerts by utilizing the client SOP’s and QAB’s. The Technical Writer will report to the Quality Department while supporting the Program Management & Leadership Teams. The BSS will be required to assist in internal audits and help with readiness confirmation utilizing the internal audit templates throughout the business function as it works to support the Pandora requirements. This position will be required to travel occasionally.

• Coordinate alignment regarding SOP updates.
• Manage the timeliness of document review annually as per the customer requirement.
• Work with SME’s to audit documented SOP’s to SWI’s for accuracy.
• Control all forms of standardized work instructions, quality alerts, safety alerts, visual aids, playbooks within the document control procedures
• Receive SOP’s from the client and organize for transference to SWI templates
• Write simplified SWI’s by utilizing SOP’s
• Update SWI’s by working with site leadership, SME’s/Operations leaders
• Support teams in writing Playbooks for leadership roles and/or programs
• Submit drafts to SME’s for approval
• Track document update closure for timely implementation
• Excel with office applications in which technical writing and document control are developed and managed
• Coordinate internal meetings with vested parties regionally and site specifically if necessary
• Understand reporting and effectively communicate to leadership current status of documentation
• Support the quality team with internal audits
• Other duties as deemed necessary by manager

The successful candidate for this role must possess an in-depth understanding of level 1 and level 2 documentation, 1-2 years of related experience, be proficient in organizational skills, language and mathematical technical writing, possess team spirit, successful communication with a varying audience, and must be proficient with computer applications.

They should be able to orchestrate multiple projects with project management experience a plus. They must be able to manage execution and to prioritize as demand dictates. They will be professional, career driven, detail oriented and have strong computer skills. They will prepare detailed work instructions for operations and coordinate with SME’s for approvals and updates.

Mixed office and operational environment

Physical Effort

Light Manual: Occasional movement of items up to 20 lbs; frequent walking or standing.

Mental Effort

Sustained concentration and analytical effort

Other

Regular Travel or Weekend/Overnight Shifts

For this position, the expected base pay range is $70,000.00 - $80,000.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through theDSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world’s 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers’ entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com, Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.