Desktop Software Support Technician

We’re seeking a dedicated Desktop Software Support Technician to join our IT team. You’ll play a vital role in troubleshooting software issues, providing technical assistance, and ensuring our employees and customers have a smooth computing experience. Your intermediate Windows knowledge, MS Office proficiency, and hardware skills will be essential in resolving problems and maintaining our desktop environment., * Provide timely and effective technical support for desktop software issues via phone, email, and remote desktop interactions.

• Troubleshoot and resolve problems related to Windows operating systems and other software.
• Assist with hardware troubleshooting, maintenance, repairs, installations, and upgrades for desktop computers and related peripherals.
• Maintain accurate records of support requests and resolutions in our ticketing system.
• Contribute to the creation and maintenance of technical documentation and user guides.
• Stay updated on the latest software and hardware technologies relevant to the desktop environment.

• Intermediate knowledge of Windows operating systems (installation, configuration, troubleshooting).
• Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook)
• Familiarity with basic networking concepts (TCP/IP, DNS, DHCP).
• Experience maintaining, building, and installing desktop computers and hardware components.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Additional Skills (not required but highly valued):

• Basic software development or scripting experience.
• Familiarity with database concepts and tools., * High school or equivalent (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Required)

• Opportunity to work with cutting-edge technologies.
• Supportive and collaborative team environment.
• Opportunities for professional development and growth.

Join our team as a Desktop Support Technician where you can enhance your technical skills while providing essential support to our organization!

Job Type: Full-time

Pay: $10.00 - $11.00 per hour