Forward Deployed Engineer

As a Forward Deployed Engineer, you’ll sit at the intersection of engineering and customer success - embedding directly with enterprise customers to design, build, and ship automations on the Kognitos platform. You’ll turn ambiguous, undocumented business processes into working, production-grade automations, often writing code alongside customer teams, and you’ll be the feedback loop that shapes our product roadmap based on what you learn in the field., * Partner directly with enterprise customers - finance, AP, healthcare, and IT teams - to scope, design, and implement automations on the Kognitos platform

• Translate ambiguous business requirements and undocumented processes into working “English as Code” automations
• Build custom integrations between Kognitos and customer systems: ERPs, databases, APIs, email, and document sources
• Debug and resolve production issues at customer sites, often under time pressure
• Own the technical relationship with key accounts through onboarding, deployment, and expansion
• Feed field learnings back to product and engineering to improve the platform for every customer
• Travel to customer sites as needed (up to ~25%)

• 3+ years of experience as a software engineer, solutions engineer, or forward deployed engineer, ideally in a customer-facing technical role
• Strong proficiency in Python and/or another general-purpose language; comfort reading and writing production code
• Experience integrating with enterprise systems (REST/SOAP APIs, databases, ERP or finance systems, or RPA tools)
• Ability to operate independently in ambiguous, fast-moving customer environments
• Excellent communication skills - able to explain technical tradeoffs to both engineers and business stakeholders
• Comfort with occasional travel, * Background in enterprise automation, RPA, or workflow orchestration (e.g., UiPath, Automation Anywhere, Camunda)
• Experience with LLMs, NLP, or AI-driven automation
• Prior experience in finance, accounts payable, or healthcare operations
• Startup experience, particularly at a Series A/B stage company

Kognitos is a neurosymbolic agentic AI platform that automates finance, accounts payable, healthcare, and IT workflows in plain English - an approach the company calls “English as Code.” By combining large language models with symbolic reasoning, Kognitos eliminates hallucinations and ensures every automation follows deterministic business logic, with patented conversational exception handling that captures tribal knowledge and turns it into documented enterprise IP. Kognitos is trusted by enterprise customers including PepsiCo and Wipro, and is headquartered in Mountain View, CA, with engineering and customer-success teams distributed across North America, Europe, and India.