IT Specialist

Suffolk Transportation is seeking an IT Specialist to deliver hands-on, day-to-day desktop and end-user support across office and operational environments. As the front line of the IT team, this role is the first point of contact for employee technology issues - resolving incidents, supporting physical and virtual desktops, and providing excellent customer service while following established procedures and escalating complex issues as needed. RESPONSIBILITIES

• End-User & Desktop Support
• Provide tier 1 and tier 2 support for desktops, laptops, printers, peripherals, and business applications.
• Support Windows OS, Microsoft 365, Outlook/Exchange, Teams, and VoIP phones.
• Image, deploy, and refresh end-user hardware across multiple sites following established build standards.
• Onboard and offboard users, including account provisioning, hardware setup, and end-user training.
• Perform routine Active Directory, Intune (Mobile Device Manager), and SharePoint administration tasks.
• Manage assigned tickets, document resolutions, and contribute to knowledge base articles. Virtual Desktop Infrastructure (VDI)
• Provide first-line support for AWS WorkSpaces and AWS AppStream 2.0 users.
• Troubleshoot VDI session, connectivity, and basic performance and profile issues.
• Process user assignments and access requests under established procedures. Cybersecurity & Systems Protection
• Monitor endpoint protection, MFA, and email security alerts on end-user devices.
• Respond to and escalate security alerts and suspicious activity per established procedures.
• Apply endpoint patches and complete assigned remediation tasks.
• Collaboration in the office is an essential job function, for effective communication and cross training
• Many ad-hoc projects relate to the various parts of our platform:

Our platform consists of a cloud-based infrastructure with a focus on AWS, Azure and SaaS applications.

SonicWall network architecture with Avaya PBXs, Amazon Workspaces and AppStream desktops; we provide Office 365 with department SharePoint sites, individual OneDrive’s for storage, and Microsoft Teams for video communication throughout the firm. Our vehicle technology consists of Mobile Data Terminals (tablets on buses and vans), real time GPS positioning, and routing software for school bus route optimization, and on-vehicle video monitoring.

• Must have a minimum of 1-3 years of IT Support experience with a focus on desktop/end-user support.
• Working knowledge of Windows OS, Microsoft 365, and Active Directory / Entra ID fundamentals.
• Operating system and application-level support experience for desktops/laptops and mobile devices, including current versions of Microsoft Windows, Android, and iOS.
• Exposure to or interest in virtual desktop environments (AWS WorkSpaces / AppStream 2.0 a plus).
• Strong customer service, communication, and troubleshooting skills, with the ability to follow documented procedures and escalate appropriately.
• Must have a valid New York State Driver’s License and automobile, ability to drive to company sites in Suffolk County (authorized travel among sites and the office will be reimbursed/paid for by the company).
• Must be capable of lifting, moving, and mounting equipment weighing approximately 50 lbs.
• A willingness to work at our office in Bay Shore. This is not a remote position and requires your presence.
• Proper Business attire: We are a professional IT group interfacing with managers daily. Smart business casual attire is required (no jeans, no sneakers, no T-shirts).
• CompTIA A+ Certification (or equivalent) would be preferred.
• A bachelor’s degree in information technology, Information Systems, Computer Science, or engineering is preferred.
• Strong interpersonal skills
• Strong customer service skills
• Ability to multi-task while prioritizing responsibilities.
• Demonstrated Good Attendance and Punctuality
• Organizational, Planning and Attention to Detail skillsets
• Understands, encourages, and carries out the principles of safety management., * Familiarity with endpoint management tools (Intune, SCCM, or equivalent).
• Exposure to basic PowerShell or scripting.
• Experience supporting users across multiple physical sites.