Data Center Technician II, Data Center Services

The Data Center Technician II’s main responsibility is to perform intake for various data center work orders, review requirements, discern the appropriate action steps, and implement the necessary infrastructure upgrades using industry expertise. This role keeps current with industry standards, growth, and changes in technology. The Data Center Technician II’s main responsibility is to perform intake for various data center work orders, review requirements, discern the appropriate action steps, and implement the necessary infrastructure upgrades using industry expertise. This role keeps current with industry standards, growth, and changes in technology. Additionally, this position will manage/coordinate department projects. This is a 24/7, 100% on campus position and requires flexibility and willingness to cover shifts of any hour with short notice. Infrequent travel to remote facilities may be required. Additionally, this position may be scheduled to work during off-hours that may fall outside of normal business hours or during the weekend, specifically Mon-Fri, 8:00am to 5:00pm, and periodically assigned after-hour support and availability to receive pages 24-7., Manage/coordinate department projects. Monitors and responds to failures including those related to power, hardware, network, and facilities. Analyzes system events/alerts and diagnoses potential root causes. Utilize elevated access and sound judgement during remediation processes. Responds to system hardware issues by applying diagnostics, troubleshooting, testing, and reimplementation. Carries out shipping/receiving duties to maintain accurate inventory control and asset tracking. Conducts issue tracking and responds to incidents in a timely manner. Runs cable as specified in work orders, often including Fiber and Ethernet. Assists with project initiatives and collaborates with other technicians and engineers. Assists with the auditing and verification of data center equipment and operations. Interacts with clients via written communication and phone and showcases high quality customer service. Performs other duties as assigned. SECURITY AND EEO STATEMENT

Security This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

Required Education Associate’s Degree in a technical field.

Experience 3 years of job-related experience. Additional job-related experience may be considered in lieu of education.

Preferred Experience May be required to submit to a federal background investigation.

Pulled from the full job description

• Loan forgiveness
• Childcare
• Tuition reimbursement
• Paid parental leave
• Parental leave
• Health insurance
• Paid time off, UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include: PPO medical plan, available day one at no cost for full-time employee-only coverage 100% coverage for preventive healthcare-no copay Paid Time Off, available day one Retirement Programs through the Teacher Retirement System of Texas (TRS) Paid Parental Leave Benefit Wellness programs Tuition Reimbursement Public Service Loan Forgiveness (PSLF) Qualified Employer Learn more about these and other UTSW employee benefits!

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report , we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career!