Business Analyst - CRM

Contract: 35 hours per week, 12 month fixed term contract, We are recruiting for a Business Analyst who loves connecting people, processes, and technology. At Blue Cross, our Information Services Directorate is on a mission to deliver solutions that keep our vital services running smoothly. We are looking for an engaging Business Analyst to act as the bridge between our technical environments and our operational teams., Blue Cross have a significant technology programme, called Central Platform, that is based on Microsoft Dynamics CRM. It includes an active project to develop a new operational system for our Rehoming and Fostering Services. As the lead Business Analyst, your role will be involved in all stages of the project lifecycle from the elicitation of requirements all the way through to user acceptance testing, implementation and service transition. You will work collaboratively with the Blue Cross teams identifying short and long term needs, defining clear needs, working alongside our technical teams and external delivery partners to translate business requirements into solution designs that are user-friendly. Beyond the technology and data, you will champion the human side of change. This includes undertaking impact analysis, supporting go-live readiness, and contributing to training materials and user guidance to ensure the successful adoption of new systems across Blue Cross. This is a 12 month fixed term contract based at our Burford office. This is a hybrid role and you must be able to work from Burford twice a week.

You are a highly analytical and structured thinker who genuinely enjoys breaking down complex problems into clear, actionable requirements. You are an excellent communicator, with a proven ability to translate complex concepts into accessible, meaningful language for non-technical audiences. You navigate risks, dependencies and shifting priorities with strong judgment and a proactive, self-motivated approach. You also bring a solid foundation in CRM systems, ideally with Microsoft Dynamics 365. Building trusted, collaborative relationships is something you should be great at. You are completely comfortable engaging with stakeholders at all levels, including senior leaders and operational teams, and you know how to constructively challenge and influence decision-making to get the best possible outcomes. Above all, you operate with a high degree of professionalism, discretion, and compliance. You will be confident working with third party developers as a key part of the role involves working with our partners throughout the project lifecycle. Essential Qualifications, Skills, and Experience

• Proven experience in business analysis across systems, processes or organisational change, exploring business scenarios to define recommendations for process definition and improvement.
• Strong requirements elicitation managing business and functional requirements through the entire delivery lifecycle
• Experience working with CRM systems, ideally Microsoft Dynamics 365
• Experience delivering CRM implementations, enhancements or transformation initiatives
• Experience of process design and modelling
• Ability to translate business needs into structured requirements and specifications
• Strong stakeholder management and communication skills
• Experience supporting solution design, testing and validation activities
• Analytical thinking and problem-solving capability
• Understanding of change impacts and supporting adoption
• Ability to demonstrate, understand and apply Blue Cross values, * Microsoft Dynamics certification
• Understanding of CRM data structures, processes and integrations
• Experience with digital platforms, websites or marketing technologies
• BCS Business Analysis qualification or equivalent
• Experience working within a not for profit

Pulled from the full job description

• Employee discount
• Employee assistance programme

• Company pension, Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are. Our generous benefits package includes:

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
• Programmes for physical and mental wellbeing support
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
• Health cash plan
• Unlimited access to an employee assistance programme
• Pension scheme with enhanced employer contribution
• Professional fees paid with Continuing Professional Development and personal development support.
• Life assurance
• 20% discount on Pet Plan pet insurance
• Enhanced family friendly policies
• Recognition scheme
• Annual volunteer days
• Charity worker discounts across a variety of retailers