Network Operations Administrator

As our Network Operations Administrator, you’ll play a key role in supporting the day-to-day delivery of operational activities across our Customer Operations team. This isn’t just about administration - it’s about ensuring the right information, systems and processes are in place to help our operational teams deliver safely, efficiently and to a high standard., This is a permanent role based at Marks Tey Depot, where you’ll work closely with operational teams, supervisors and stakeholders to coordinate activities, maintain records and provide vital administrative support. From managing documentation and work management systems to supporting reporting, onboarding and customer enquiries, you’ll help ensure the smooth running of network operations., * Operational Administration - Provide administrative support to the Customer Operations team, helping to ensure activities are delivered efficiently and effectively.

• Work Management Support - Raise jobs, notices and work activities while maintaining accurate system records.
• Customer & Stakeholder Coordination - Support customer enquiries, appointments and internal stakeholder requests in a timely and professional manner.
• Reporting & Documentation - Collate reports, maintain records and ensure key documentation is accurate and up to date.
• Purchase Orders & Invoicing - Support financial processes through the creation of purchase orders and progression of invoices.
• Team & Training Support - Assist with onboarding, training coordination and the administration of team activities.
• Continuous Improvement - Contribute to improved ways of working and support the delivery of excellent customer service.

You’ll be part of a fast-paced environment where accuracy, organisation and collaboration are essential, making a real contribution to the success of the wider business., * Administrative Experience - Experience working in a busy administrative or business support environment.

• Organisation & Planning Skills - Strong ability to manage competing priorities and deliver accurate work to deadlines.
• Systems Knowledge - Confidence using Microsoft Office applications and business systems such as SAP.
• Attention to Detail - Ability to maintain accurate records and ensure data quality.
• Communication Skills - Strong written and verbal communication skills, with the confidence to work with stakeholders at all levels.
• Customer Focus - A proactive approach to supporting customers and colleagues.
• Adaptability - Ability to work effectively within a fast-paced operational environment.

Pulled from the full job description

• Employee discount
• Company pension
• Discounted gym membership, * Pension Scheme double matched up to a total of 18% of salary
• 25 days holiday, plus statutory days, and an option to buy more
• An extra day off each year to celebrate life’s special moments
• Career development with funded learning options
• Flexible working and strong ED&I commitments
• Generous family policies and flexible benefits
• Retail discounts, gym access, and more

We support a healthy work-life balance and are open to flexible working options.

Diversity and Inclusion

Don’t meet every requirement? No problem! If you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification mentioned, we would still love for you to submit your application - you may just be the right person for this role or other opportunities at Cadent.

We value diversity and are committed to being an equitable employer. Our employee communities - Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community, and the Men’s Engagement Network (M.E.N) - can’t wait to welcome you!

What’s next?

To be considered for this role, please submit your application with an up-to-date CV and our Talent Acquisition team will get in touch soon. To learn more about Cadent, visit our website at Home - Cadent Gas Ltd

Be part of something big. Help shape the future of gas for generations to come.

At Cadent, we’re thrilled to be part of the future of UK energy!

We have a clear roadmap to drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.

We’re making a difference through innovation and new ways of working. Together, we’re shaping a cleaner, greener future for our 11 million customers, whom we put at the heart of everything we do.

What’s In It for You

Here at Cadent, we recognise that our people are truly unsung heroes. Quietly confident, delivering every day - that’s why we’re committed to supporting our people to get the best out of themselves. For this role, we offer