Salesforce Platform Operations Specialist

Generative Ai

Phoenix, AZ, United States

28 days ago

Role details

Contract type

Temporary to permanent

Employment type

Part-time (≤ 32 hours)

Experience level

Expert

Experience required

7 years minimum

Compensation

$135,200.0 - $156,000.0

Working hours

Regular working hours

Job source

mondo.gosnaphop.com

Tech stack

Artificial Intelligence Cloud Computing Electronic Mailing Regression Testing Salesforce.Com Enterprise Application Integration Apex Code Informatica Powercenter Rollup SAP Business Technology Platform Data Lakes DocuSign

+1 more

Marketing Cloud

Job description

This role serves as the core Salesforce platform administrator for the team, responsible for advancing platform modernization, ensuring operational stability, and delivering hands-on end-user support across a white-glove, advisor-facing CRM environment., * Administer and support the Salesforce platform for approximately 400 users, including user setup, access and permission management, issue resolution, and day-to-day platform continuity
Perform advanced configuration across Lightning Experience, including page layouts, Dynamic Forms, validation rules, flows, reports, dashboards, and email templates
Execute data loads, corrections, duplicate resolution, reconciliation, and ongoing data hygiene routines to maintain platform integrity
Support project delivery by translating approved requirements into administrative configuration, setup activities, testing support, and release readiness coordination
Deliver end-user support and enablement by creating job aids, process guides, and user-facing materials that drive Salesforce adoption
Create and maintain administrative documentation, release notes, and knowledge content that support platform consistency and team continuity
Identify recurring issues, process gaps, and improvement opportunities, contributing to continuous improvement across platform administration and operational practices

Requirements

7 years of Salesforce Administrator or platform operations experience within a regulated industry
Salesforce Advanced Administrator and Platform App Builder certifications required
Demonstrated experience working within a federally regulated environment
Working knowledge of compliance frameworks and regulatory requirements
Strong experience with Salesforce Flow design, configuration, troubleshooting, and maintenance of complex declarative automation
Strong experience administering user access and security, including permission sets, profiles, roles, queues, public groups, and Enterprise Territory Management (ETM)
Experience with data loads, data corrections, reconciliation, duplicate management, merge activities, and ongoing data quality processes
Strong documentation skills, including the ability to create and maintain administrative documentation, process guides, release notes, and knowledge content
Strong written and verbal communication skills, with the ability to work independently in a remote environment and communicate clearly with both business and technical stakeholders, * Background in financial services industries such as credit card, insurance, payment technologies, or investment banking
Familiarity with connected platform ecosystems, including Data Lake, Marketing Cloud, Informatica, and broader enterprise integration patterns
Experience with Salesforce ecosystem tools such as DocuSign, Apex Rollup, OwnBackup, Marketing Cloud, Data Cloud, or Financial Services Cloud
Experience supporting user acceptance testing, regression testing, release readiness, and post-deployment validation
Familiarity with evolving Salesforce AI capabilities and a demonstrated curiosity around emerging platform features