Tech Support Engineer III

Our clients IT Team is seeking to fill a Tech Support III, Engineer position with a qualified individual who has strong attention to detail, is process and detail oriented, and provides exceptional customer experience. This position is responsible for a wide range of projects, handling technical escalations, and contributing to technical development within our managed services team., * Configure, deploy, manage and support Microsoft 365 tenants, including Exchange, SharePoint, Teams, OneDrive, and other cloud services.

• Administration and support of client virtualization environments including VMware vSphere, and Hyper-V.
• Configure, implement, and support multiple vendor network environments including Meraki, Ubiquiti, Cisco, Fortinet, routers, switches, and wireless access points.
• Implement, troubleshoot, and resolve complex network issues, including connectivity, routing, and cyber security incident response ensuring compliance and industry best practices.
• Serve as the highest-level escalation point for complex technical issues, collaborating with client stakeholders, vendors, and internal technicians to resolve escalated tickets promptly.
• Maintain up-to-date knowledge of industry trends, emerging technologies, and security threats, ensuring proactive resolutions and updates to best practices across our client environments.
• Lead and assist in the planning, implementation, and execution of network, server, and cloud infrastructure projects (e.g., migrations, upgrades, new deployments).
• Collaborate with internal and client stakeholders to define technical requirements, project timelines, and resource allocation for system upgrades and new technology deployments.
• Provide technical leadership and mentorship to internal team members, sharing expertise and promoting knowledge sharing within the team.
• Assist with training and onboarding new employees on technology platforms, tools, and best practices.
• Generate reports on performance, security incidents, and project status for upper management and client stakeholders.
• Take ownership of complex technical issues, performing thorough troubleshooting and root cause analysis to resolve and document critical client incidents.
• Maintain accurate client and ticketing documentation for system configurations, network topologies, and troubleshooting procedures.
• Ensure that all projects and system implementations are well-documented, and that proper training is provided to the client stakeholders and internal technical teams.

• 8+ years of experience in IT support, with a focus on network and infrastructure technologies.
• Excellent communication and customer service skills, both on the phone and in writing.
• Ability to communicate technical issues clearly and effectively to non-technical stakeholders.
• Strong ability to work in a team environment, providing training and support to junior team members and client stakeholders.
• Must be able to lift 25 lbs. frequently, 50 lbs. occasionally, and 50+ lbs. with assistance.
• Clean driving record.

Certifications:

• Microsoft Certified: Azure Administrator Associate
• Microsoft Certified: Security, Compliance, and Identity Fundamentals
• Microsoft Certified: Modern Desktop Administrator Associate
• Cisco Certified Network Associate (CCNA) or equivalent
• Fortinet NSE 4 or equivalent
• CompTIA Network+ or Security+, * In-depth experience in the administration, configuration, and troubleshooting of Microsoft 365 suite (Exchange Online, SharePoint, Teams, OneDrive, etc.).
• Knowledge of PowerShell for Microsoft 365 automation and scripting tasks.
• Strong understanding of Microsoft 365 licensing models and subscription management.
• Extensive experience with VMware vSphere, ESXi, vCenter, and HyperV environments.
• Expertise in configuring and supporting enterprise and small business firewall solutions (Cisco, Fortinet, Palo Alto, Meraki, etc.).
• Deep knowledge of TCP/IP networking, VLANs, DNS, DHCP, and VPN technologies.
• Experience in implementing and troubleshooting network security policies, firewall rules, NAT configurations, and VPN solutions.
• Experience with SD-WAN technologies and cloud-based network solutions.

Fisher’s Technology offers an extensive benefits package that includes the following:

• Medical, Dental, & Vision Insurance
• Life Insurance
• Additional Voluntary Life Insurance
• Paid Time Off
• Paid Holidays & Extra Floating Holiday
• 401(k) & 401(k) Matching
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Hospital Indemnity
• Short & Long Term Disability Insurance
• Accident & Critical Illness Insurance, Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future Sales 6 minutes ago Outside Sales- Route Support Specialist Snapon Salt Lake City, Utah $40,000.00 - $55,000.00 per year Sales 6 minutes ago Outside Sales Representative Snapon Salt Lake City, Utah $50,000.00 per year

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.

This clients mission is to make their customers extremely happy through technology offerings and services that maximize business efficiency and performance. And they do all that while having a great time and loving their work. This company has been selected as one of the “Best Places to Work in Idaho” for the last sixteen years.

This company is a leading technology provider in Idaho, Montana, Utah, & Washington to help businesses perform at the top of their game. They manage IT environments (servers, cloud environments, network equipment, computers, mobile devices, applications, Cloud, VoIP, and internet services), sell and service office equipment (from Canon, Konica Minolta, HP, OCE and many others), and streamline business operations with electronic document management and related software solutions., Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies’ dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers’ technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.