Technical Support Specialist 2

Insight Global

Manchester, CT, United States

about 2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Working hours

Regular working hours

Job source

juju.com

Tech stack

Microsoft Windows Active Directory Microsoft Azure CompTIA Security+ Computer Programming Dynamic Host Configuration Protocol Desktop Computing Domain Name System (DNS) Email Filtering Hyper-V Virtual Private Networks (VPN) Network Layer

+18 more

Microsoft Office Windows Servers Azure Active Directory Expertise in Genetec Systems Software Deployment TCP/IP Network Switches Internet Protocol Telephony Firewalls (Computer Science) Microsoft InTune Information Technology SAP MDG Wireless Technologies Laptops Firewall Services Module Cisco Windows Client Vmware

Job description

Insight Global is seeking a Level 2 IT Technician to support a Managed Service Provider servicing a diverse portfolio of SMB and enterprise clients. The ideal candidate will have strong proficiency in Microsoft environments, including Microsoft 365 and Azure, Windows-based systems, and core network services, while thriving in a collaborative, fast-paced team. Responsibilities include resolving Level 2 support issues for desktops, laptops, printers, and mobile devices; troubleshooting Active Directory, Azure AD, DNS/DHCP, and Windows Server functions; assisting with firewall, VPN, and LAN/WAN configurations; deploying software updates and performing routine maintenance; and participating in larger projects such as server migrations, firewall installations, and Office 365 deployments. Additional duties include providing remote and occasional onsite support, managing tickets and documentation, handling workstation provisioning and onboarding/offboarding, supporting VIP users, collaborating with vendors, and delivering occasional off-hours support as needed.

Requirements

8+ years of experience in an IT Support role

Proven experience in an MSP or multi-client environment.
Strong experience with Windows 10/11, Microsoft 365, and Windows Servers
Understanding of Domain Registration, DNS, Email flow, and anti-spam internet processes
Experience deploying or migrating IT Infrastructure related items
Solid understanding of Active Directory, Azure AD, Group Policy, DNS/DHCP
Conceptual understanding of Firewall rules and VPNs on at least one platform
Administrative understanding of VMWare and Hyper-V
Understanding of TCP/IP, switching, and wireless technologies.
Experience with an IT Ticket/case tracking system
Excellent communication and customer service skills.
Strong documentation and organizational abilities. - Certifications such as, o CompTIA Security+, CCNA, or equivalent certifications
Experience with mobile device support (iOS/Android) and MDM tools (Intune)
Familiarity with AV and conference room technologies (Zoom Rooms, Microsoft Teams Rooms, Yealink Devices)
Experience with Layer 2 and Layer 3 network switch programming and configuration
Experience with VoIP systems (e.g., Asterisk, 3CX, Cisco, RingCentral) and CCTV technologies (e.g., UniFi Protect, Genetec, Avigilon, Axis)
Azure VDI