North America IT Operations Services Manager

The North American IT Operations Service Manager is responsible for maintaining a robust IT governance framework that ensures compliance with regulatory, financial, and operational standards. This role oversees IT budgeting, audit readiness, adherence to compliance requirements, PMO, IT Service Management and leads a team of professionals to deliver governance and PMO excellence across the organization., + Governance, Risk, & Compliance

• Enforce IT governance principles, policies, and methodologies to align IT initiatives with business objectives.

• Ensure compliance with Military SAP standards, ITAR & CMMC regulations, and other applicable U.S. government requirements.

• Maintain audit readiness for internal and external reviews, including Law 262 and IT General Controls.

• Responsible for ERP application security for North America.

• Budget Management

• Lead the planning and execution of IT operating and capital expense budgets.

• Monitor financial performance and ensure transparency and accountability for IT expenditures.

• Program/Project Management Office (PMO)

• Govern PMO standards, including project intake, prioritization, stage gates, and delivery methodology.

• Partner with IT (local and headquarters) and business leaders to align the project portfolio and roadmap with strategic objectives, capacity, and budget.

• Enforce project governance controls (e.g., change control, risk management, documentation, and post-implementation reviews).

• Implement portfolio reporting and executive dashboards to track milestones, risks, dependencies, and benefits realization.

• IT Service Management (ITSM)

• Oversee total IT & Digital service delivery and daily support

• Develop service delivery processes

• Define clear KPI:s and monitor services

• People Management

• Lead, mentor, and develop a team of IT governance and PMO professionals, fostering a culture of accountability and continuous improvement.

• Define team objectives, set performance goals, and conduct regular meeting cadence with team members.

• Promote collaboration across IT and business units to ensure alignment and effective communication.

• Candidate must be a US person (US citizen or green card holder).

• Bachelor’s degree in Information Technology, Computer Science, or related field.

• 7+ years of IT leadership experience with a focus on governance, compliance, and financial management.

• Strong knowledge of regulatory frameworks (ITAR, Law 262, CMMC 2.0, HIPAA, HITRUST).

• Excellent communication and stakeholder management skills.

Preferred Skills

• Experience with ERP systems (SAP S/4HANA).

• Experienced with IT audit processes and risk management frameworks.

• Ability to lead cross-functional teams and drive organizational changes.

Prysmian is the world leader in the energy and telecom cable systems industry. Each year, the company manufactures thousands of miles of underground and submarine cables and systems for power transmission and distribution, as well as medium low voltage cables for the construction and infrastructure sectors. We also produce a comprehensive range of optical fibers, copper cables and connectivity for voice, video and data transmission for the telecommunication sector.

We are 30,000 employees, across 50+ countries. Everyone at Prysmian has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us., Prysmian is a global cabling solutions provider leading the energy transition and digital transformation . By leveraging its wide geographical footprint and extensive product range, its track record of technological leadership and innovation , and a strong customer base , the company is well-placed to capitalise on its leading positions and win in new, growing markets. Prysmian’s business strategy perfectly matches key market drivers by developing resilient , high-performing , sustainable and innovative cable solutions in the segments of Transmission, Power Grid, Electrification and Digital Solutions . Prysmian is a public company listed on the Italian Stock Exchange, with almost 150 years of experience, about 30,000 employees, 108 plants and 26 R&D centres in over 50 countries, and sales of over €15 billion in 2023.