Systems Administrator

• Provide 2nd line technical support, resolving hardware, software, networking and user account issues.
• Administer Microsoft 365, Active Directory and internal business applications.
• Support business-critical applications, including portal and CRM-style systems.
• Assist with application upgrades, maintenance and integrations.
• Help maintain Windows servers, network infrastructure, backups and system security.
• Monitor system performance and assist with implementing improvements.
• Support user onboarding, permissions and account administration.
• Produce technical documentation and user guides.
• Deliver user training where required.
• Maintain IT asset records, hardware inventories and software licensing.
• Assist with basic scripting, automation and system improvements.
• Support website updates where required.

• Previous experience in a 2nd Line Support, IT Support Engineer, Systems Administrator or similar role.
• Experience administering Microsoft 365 and Active Directory.
• Good knowledge of Windows desktop environments.
• Understanding of networking fundamentals including TCP/IP, DNS and DHCP.
• Experience supporting business applications and user account management.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Good documentation and organisational skills.
• A proactive approach with a willingness to learn new technologies.

Desirable

• Windows Server administration.
• Group Policy.
• PowerShell or scripting experience.
• Virtualisation (Hyper-V or VMware).
• Experience with CRM, ERP or other business applications.
• SQL or database knowledge.
• Website administration or basic web development experience.