Application Support Administrator I

• Support COTS (commercial off the shelf) software solutions including installing, configuring, testing, monitoring, and troubleshooting
• Provide application security, user setup, role privilege definitions and assignments, and security permissions
• Serve as a liaison with the vendors on product deployments, upgrades, data migrations, support issues, or product issues
• Coordinate the IT responses to the customers and vendors across IT teams
• Oversee the installation and/or upgrade of software patches and releases
• Create system documentation and user training materials and train users in the proper use of hardware or software
• Report on the use and effectiveness of the solutions
• Provide user support and coordinates scheduled downtime and upgrades with user community
• Manage a variety of systems, including Software as a Service (SaaS), Cloud solutions, intelligence ecosystem, and Cloud vendor management
• Read technical manuals, confers with users, or conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support
• Recommend decisions to allocate and schedule deployment project activities related to COTS software
• Assist with ITIL-based Incidents, Request Fulfillment, and Change Management processes
• Analyze and document software and system requirements to be included in the selection, implementation, and production of COTS software solutions and upgrades
• Research potential COTS software solutions to determine fit with business need

• Other duties as assigned, * Completing your application in full, including the entire work experience section, will assist Human Resources in the applicant screening process. Your application may not be considered if all of the information requested for each employer you list is not provided.

• Applicants may redact information from their resumes, certifications, transcripts, or any other additional application materials that identify the applicant’s age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.

• We encourage candidates with out-of-state credentials to inquire about expedited processing of Colorado licensing with the Colorado Occupational Credential Portability Program. More information can be found at the Colorado Department of Regulatory Agencies Licensing Portability page

• Our Government Jobs application system does not allow you to edit your application after it has been submitted for a position. If you want to make changes, you may submit another application prior to the position’s closing date and time listed in the job posting. HR will review the last application you submit for a position.

• How to install, update and maintain on-premises software
• Configure and support cloud bases applications
• Using an Information Technology Service Management (ITSM) system
• Information Technology Infrastructure Library (ITIL)

Ability to:

• Perform job duties with a high degree of accuracy
• Maintain a high degree of accuracy while working in a demanding and highly interactive team environment
• Provide excellent customer service
• Communicate clearly and concisely, orally and in writing
• Establish and maintain effective working relationships, * Bachelor’s degree from an accredited college or university with major coursework in a related area of study.
• This is an entry level position and prior experience is not required.
• Obtain within six (6) months of hire, a CompTIA Security+ certification.

We value a diverse range of qualifications and experiences. Our organization views each year of further education as equivalent to each year of relevant work experience, and each year of additional relevant work experience as equivalent to each year of required education., The following qualifications are not required, but they are considered desirable. If you possess any of the preferred qualifications, please include specific details in your application. This information may be used to identify a top group of applicants.

• Understanding of complex business applications and COTS (commercial off the shelf) platforms, to include ITIL (Information Technology Infrastructure Library)-based Incident, Request Fulfillment, and Change Management processes
• Understanding of operating systems, security, applications, and network technologies
• Experience in Software as a Service (SaaS), Cloud solutions, intelligence ecosystem, and Cloud vendor management

Pulled from the full job description Uniform allowance Cell phone reimbursement

About the Job: The City of Colorado Springs is seeking an Application Support Administrator I who will implement and support the many “commercial off the shelf” (COTS) software solutions and Software as a Service (SaaS) with a moderate degree of complexity and scope used to meet customer needs spanning from one to multiple City departments that are in line with City strategy, industry best practices and trends, and City standards, policies, and procedures. The administrator may also be involved in identifying requirements, researching, and evaluating possible solutions to modernize the City’s application portfolio.