End User Support Engineer

We are seeking dynamic individuals to fill various roles support engineer team, rresponsible for managing and supporting end-user computing, Microsoft 365 services, and core IT infrastructure to ensure reliable, and efficient IT operations across the organization, * Provide L1 support for desktops, laptops, and mobile devices

• Manage user lifecycle (onboarding, offboarding, access provisioning)
• Administer Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
• Manage Entra ID, MFA, and Conditional Access
• Manage Intune / Endpoint Manager for device compliance and deployment
• Support Windows Server, Active Directory, and file services
• Perform basic network troubleshooting (LAN/WAN/Wi-Fi)
• Handle incidents, service requests, and changes via ITSM tools
• Maintain documentation, SOPs, and audit evidence
• Support IT projects and deployments

• Microsoft 365 Administration
• Entra ID / Intune / Endpoint Manager /SharePoint/ Exchange / PowerShell (preferred)
• Windows OS and Office Suite / End Point Central
• ITSM Tools (Basic)
• Basic networking knowledge

Experience:

• 3-8+ years in IT Infrastructure / EUC with experience in large enterprise M365 environments.

Soft Skills:

• Strong troubleshooting and analytical skills
• Excellent communication
• Structured and process-driven approach
• Customer-focused mindset

Essential Certification:

• Microsoft / M365 Certification (preferred)
• ITIL (Optional)
• Hardware /Cloud Certification (Optional)