Help Desk Specialist

• Manage incoming support tickets and provide phone-based and remote troubleshooting to customers, partners, and internal staff.
• Configure and support Sharpvue equipment, including surveillance trailers, cameras, solar systems, and routers.
• Assist partners and resellers with technical onboarding and escalations.
• Use tools like ConnectWise, Nx Witness, Hanwha, and Pepwave to monitor and resolve system issues.
• Provide basic network support (VPNs, LTE failover, port forwarding).
• Work closely with our Technology and Field Operations teams to deliver top-tier support.
• Maintain clear documentation and contribute to our internal knowledge base.

• 2+ years in a technical support or help desk role.
• Confident working with hardware/software troubleshooting and system configuration.
• Detail-oriented and highly organized - you don’t let anything slip through the cracks.
• Strong communication skills with a friendly, professional demeanor.
• Comfortable in a fast-paced, hands-on environment., * Experience with surveillance systems or managed IT services.
• Familiarity with ConnectWise, Nx Witness, or similar platforms.
• Certifications in IT or networking (e.g., CompTIA A+, Network+)., * Technical support: 2 years (Required)

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance
• Life insurance, Why Join Sharpvue:
• Be part of a team that’s changing the game in mobile AI surveillance.
• Competitive pay and career growth potential.
• Work in a collaborative, no-drama environment where your work makes a real impact.

Pay: $19.00 - $22.00 per hour, * 401(k)

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance