Information Services Manager

We are seeking an experienced leader to join the Enterprise Delivery Enablement area and help advance how Mutual of Omaha delivers enterprise-critical initiatives.

This role serves as a key leader in driving delivery excellence across Information Services. The team supports successful delivery of the company’s most critical initiatives through delivery leadership, enterprise reporting and insights, continuous improvement of delivery practices, and modernization of how work is planned and executed across the organization.

The position provides leadership for the Enterprise IT Principal Solution Delivery Managers, rotational project managers, enterprise delivery reporting and insights functions, and enterprise delivery practices. As the Information Services Manager (ISM) of these teams, this leader is responsible for building a high-performing team, developing talent, improving delivery effectiveness, and providing the visibility and discipline needed to support successful execution of enterprise-critical initiatives.

The ideal candidate combines strong people leadership with curiosity, adaptability, and business and technology acumen. They build high-performing teams, navigate complex challenges, and deliver meaningful business outcomes., * Lead, coach, and develop a multidisciplinary team responsible for advancing delivery excellence, enterprise insights, and delivery capabilities across Information Services.

• Foster a culture of accountability, collaboration, inclusion, and continuous learning.
• Build organizational capability through coaching, talent development, and succession planning.
• Establish team priorities, align resources, and create an environment where associates can thrive and perform at their best.
• Attract, retain, and develop talent while building future leadership capability within Information Services.

Drive Delivery Excellence

• Support successful execution of enterprise-critical initiatives by helping teams navigate complexity, risks, dependencies, and competing priorities.
• Partner with business and technology leaders to improve delivery outcomes and organizational effectiveness.
• Champion continuous improvement and data-driven decision making.
• Help teams adopt fit-for-purpose delivery approaches that balance agility, governance, and business outcomes.
• Foster a culture focused on accountability, transparency, and value delivery.

Deliver Enterprise Insights

• Lead enterprise delivery reporting, metrics, dashboards, and delivery visibility capabilities.
• Develop meaningful measurements that help leaders understand initiative progress, risks, dependencies, capacity, and outcomes.
• Provide actionable insights that support informed decision making and improved delivery performance.
• Strengthen transparency and visibility across enterprise initiatives.
• Drive continuous improvement in the development, testing, deployment, and support of enterprise delivery reporting and analytics solutions.
• Ensure enterprise delivery reporting products are managed with the same rigor, reliability, and continuous improvement mindset applied to other technology solutions across Information Services.

Advance Delivery Practices

• Lead and evolve enterprise delivery practices, tools, templates, standards, and best practices.
• Promote principle-based decision making rather than strict adherence to a single framework.
• Support the continued evolution of technology delivery practices through coaching, collaboration, and operational leadership.
• Continuously improve how work flows through the organization while reducing unnecessary complexity and process overhead.
• Lead and support structured improvement efforts, workshops, and facilitation sessions that drive measurable improvements in delivery performance and ways of working.

Build Strong Partnerships

• Serve as a trusted advisor to Information Services and business leaders.
• Build strong relationships across business and technology teams to foster alignment and collaboration.
• Support organizational change initiatives and help teams successfully adapt to evolving priorities and ways of working.
• Promote an enterprise mindset that balances team, department, and organizational objectives.

• 5+ years of Information Services, technology delivery, project management, program management, or related leadership experience.
• Bachelor’s degree in information technology, business, project management, or related field; or equivalent experience.
• Proven success leading, coaching, and developing high-performing teams.
• Strong learning agility and the ability to quickly understand new technologies, business domains, and operating models.
• Experience leading through ambiguity, change, and competing priorities.
• Strong communication, facilitation, relationship-building, and problem-solving skills.
• Experience with project, program, portfolio, or delivery management practices.
• Ability to influence across organizational boundaries and build strong partnerships.
• Broad business and technology acumen with the ability to understand new domains, processes, and organizational challenges.
• Systems-thinking mindset with the ability to connect people, process, technology, governance, and business outcomes.
• Enterprise mindset with the ability to balance team, department, and organizational priorities.
• Promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

PREFERRED:

• Experience leading delivery management, continuous improvement, PMO, reporting, or transformation-related functions.
• Experience developing metrics, dashboards, and executive-level reporting.
• Experience working in Agile environments and Agile Release Trains (ARTs).
• Experience supporting executive leadership through planning, governance, prioritization, and strategic initiatives.
• PMP, SAFe, Disciplined Agile, Lean Portfolio Management, or similar certifications.

This role is classified as remote; however, fairly regular in-person attendance will be required at times for activities such as quarterly or project planning, training, or other business-critical meetings.

We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements

3.73.7 out of 5 stars Remote $155,000 - $164,000 a year - Full-time, Pulled from the full job description

• 401(k)
• 401(k) 2% match

• Paid holidays, * Estimated Salary (Levels have variable responsibilities and qualifications) + o Info Services Manager: $155,000 - $164,000, plus annual bonus opportunity

• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.