Technical Support Analyst

Our client is seeking a motivated and customer-focused Technical Support Analyst to provide frontline technical support while helping maintain the organization’s IT infrastructure. This role combines Help Desk Support, Desktop Support, and Systems Administration, making it an excellent opportunity for a technology professional who enjoys troubleshooting, problem-solving, and supporting end users in a fast-paced environment.

If you’re passionate about technology, enjoy helping people, and have experience supporting Microsoft environments, we’d like to hear from you.

What You’ll Do

As a Technical Support Analyst, you will:

• Provide technical support to end users via phone, email, and ticketing systems
• Troubleshoot and resolve hardware, software, network, and system-related issues
• Install, configure, maintain, and upgrade computer systems and peripherals
• Manage user accounts, permissions, security groups, and access rights
• Support Microsoft Windows desktop and server environments
• Monitor, document, track, and resolve support requests through the Help Desk system
• Create and maintain technical documentation and knowledge base articles
• Assist with system maintenance, upgrades, and technology deployments
• Support networking infrastructure including switches, firewalls, and IP phone systems
• Participate in an on-call rotation for after-hours and weekend support

• 2+ years of experience in Technical Support, Help Desk, Desktop Support, Systems Administration, Network Administration, or a related IT role
• Experience supporting Microsoft Windows operating systems and server environments
• Strong troubleshooting and problem-solving skills
• Experience managing user accounts, permissions, and security settings
• Excellent communication and customer service skills
• Ability to work effectively with both technical and non-technical users

• Microsoft Windows Server
• Microsoft 365 / Office 365
• Microsoft Azure
• Microsoft SharePoint
• Microsoft SQL Server
• IIS (Internet Information Services)
• DFS (Distributed File System)
• Oracle RDBMS
• Linux Administration
• Networking, TCP/IP, Switches, Firewalls, and VPNs
• VoIP and IP Phone Systems

What We’re Looking For

The ideal candidate understands how technology supports business operations and can effectively support employees across multiple departments. You’ll thrive in this role if you:

• Enjoy solving technical problems
• Communicate clearly and professionally
• Stay calm under pressure
• Take ownership of issues through resolution
• Have a strong customer-service mindset
• Are eager to learn and expand your technical skills