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Desktop Support

LaBine and Associates
San Francisco, CA, United States
27 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Expert
Experience required
6 years minimum
Working hours
Regular working hours
Job source
www.dice.com

Tech stack

Microsoft Word Microsoft Excel Microsoft Windows Software Applications VoIP Microsoft Outlook Desktop Computing Virtual Private Networks (VPN) Microsoft PowerPoint Office365 Peripherals Information Technology
+1 more
Laptops

Job description

  • Deskside and remote technical support for company users.
  • Level 2 escalation point for IT Help Desk incidents, ensuring timely resolution while meeting established service level agreements (SLAs).
  • Support and troubleshooting hardware, software, and connectivity issues involving desktops, laptops, printers, mobile devices, docking stations, VPN, IP telephony, and related peripherals.
  • Install, image, configure, deploy, and maintain Windows workstations while installing approved software and performing routine maintenance.
  • Support software applications.
  • Set up and support new employee workstation.
  • Maintain accurate documentation of incidents, assets, and resolutions.

Requirements

  • Associate degree in Information Technology or an equivalent combination of education and experience.
  • 6+ years of desktop support experience
  • Strong knowledge of Microsoft Windows operating systems and Microsoft 365 applications, including Outlook, Word, Excel, and PowerPoint.

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.dice.com

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