Regional IT Support Specialist-Tier 2

The IT Support Specialist (Tier 2) provides advanced technical support and hands-on, on-site assistance for assigned regional facilities, resolving escalated issues and supporting infrastructure and low-voltage systems., * Resolve escalated Tier 2 tickets involving complex hardware, software, or network issues

• Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
• Provide on-site support to assigned regional facilities
• Install and maintain workstations, printers, scanners, phones, and peripherals
• Perform minor low-voltage cabling and patching tasks
• Support SIP-based phone systems
• Image and deploy devices
• Maintain documentation for site configurations and assets
• Participate in after-hours and on-call rotation as needed
• Travel to remote sites within the assigned region (including after hours or as needed)
• Periodic visits to sites for health checks, The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job with or without reasonable accommodation.

The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job.

Physical Requirements:

• Sit and stand as needed.
• May require walking on a level surface for periods throughout the day.
• Reaching above shoulders, below waist and lifting as required to file documents or store materials.
• Lifting to 25 lbs.

Work Environment:

• Typical office setting
• May require you to enter a manufacturing environment that requires proper PPE including safety shoes, safety glasses and hearing protection.
• Manufacturing environment may be loud, hot/cold depending on season

Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.

• High School Diploma or Equivalent Required, * Advanced desktop and hardware support experience
• Active Directory administration
• Microsoft 365 administration
• SIP-based phone system support
• Device imaging and deployment experience
• Ability to travel to regional sites
• Low-voltage cabling experience

SPECIFIC KNOWLEDGE, SKILLS OR ABILITIES

• Strong written and oral communication.
• Organization and attention to detail.
• Analytical and problem-solving skills.
• Time management.
• Systems analysis.
• Mathematical and deductive reasoning.
• Critical thinking.