Desktop Support Tier 2

The Commonwealth of Pennsylvania (PennDOT) is seeking an experienced Workstation Specialist to provide Tier 2 desktop support across District 5 offices. The selected candidate will install, configure, troubleshoot, and support enterprise workstation hardware, software, printers, laptops, mobile devices, and network connectivity while providing technical support to end users across multiple remote locations., * Install, configure, and troubleshoot desktop hardware, software, laptops, printers, and peripherals.

• Provide Tier 2 onsite and remote technical support for end users.
• Configure Active Directory accounts, SCCM deployments, Cisco AnyConnect VPN, and workstation imaging.
• Install and terminate Cat5e/Cat6 network cabling.
• Support iPhones, iPads, and AirWatch-managed mobile devices.
• Maintain hardware inventory, asset management, and Remedy tickets.
• Support VoIP, conferencing equipment, and telecommunications.
• Create technical documentation and recommend process improvements.

Primary Skills Tier 2 Desktop Support, PC Hardware & Software, LAN/WAN, Windows, Active Directory, SCCM, Remedy, Cisco VPN, Cat5e/Cat6 Cabling, Laptop Support, Printer Support, Mobile Device Support, AirWatch, VoIP, Asset Management, Technical Support, Customer Service, Troubleshooting, Network Support, Workstation Deployment.

• 2+ years of PC Hardware & Software Installation/Troubleshooting
• Enterprise LAN/WAN environment experience
• Laptop & Docking Station Support
• Multifunction Printer Support
• Remedy or similar Ticketing System
• Cat5e/Cat6 Cabling & Terminations
• Valid Driver’s License
• Ability to travel throughout the assigned region
• Strong communication, customer service, and troubleshooting skills

Preferred Skills

• Active Directory
• Microsoft SCCM
• Cisco VPN Router Support
• Hyena System Management Software
• Process Documentation
• Team Deployment Experience
• Project Management
• Reading Architectural/Electrical Plans