IT Operations Lead

• 7+ years of experience in IT operations, service delivery, technical project coordination, or a related discipline. , * Demonstrated experience leading operational initiatives and coordinating cross-functional efforts. , * Experience with endpoint management solutions such as Microsoft Intune or similar platforms. , * Experience with Jira administration, workflow management, reporting, or operational tracking tools. , * Strong understanding of IT service management principles and operational best practices.

Ntrepid is seeking an IT Operations Lead to join our Business Services & Support (BSS) team. This role serves as a key operational leader within the Information Technology organization, helping ensure the delivery of reliable, secure, and efficient technology services that support employees across the company. \n \n The IT Operations Lead will drive operational excellence through service delivery, process improvement, reporting, and cross-functional coordination. Serving as a central coordination point between CSG, BSS, employees, and other operational stakeholders, this individual will help improve operational visibility, support compliance and remediation initiatives, and ensure key technology priorities continue moving forward. \n \n The ideal candidate is a collaborative problem-solver who thrives in a dynamic environment, enjoys building relationships across teams, and is passionate about improving how technology services are delivered and supported. \n \n \nResponsibilities\n \n \n \n

• Lead and coordinate day-to-day IT operations to ensure employees receive reliable, secure, and high-quality technology services. \n
• Develop, implement, and continuously improve IT service delivery processes and operational best practices. \n
• Partner with business stakeholders to understand technology needs and deliver solutions that support organizational goals. \n
• Collaborate across CSG, BSS, and other operational teams to enhance the delivery, support, and management of technology services. \n
• Support endpoint management, asset lifecycle management, and operational technology initiatives. \n
• Track, analyze, and report on operational metrics to drive service improvements and support decision-making. \n
• Coordinate operational activities related to vulnerability remediation, compliance initiatives, and audit readiness efforts. \n
• Identify opportunities to streamline processes, automate manual tasks, and improve the employee technology experience. \n
• Develop and maintain operational documentation, procedures, and knowledge resources. \n
• Assist with planning, prioritization, and execution of technology projects and operational initiatives. \n
• Communicate effectively with employees, stakeholders, and IT leadership regarding operational priorities, performance, and improvements. \n
• Foster a culture of collaboration, accountability, customer service, and continuous improvement. \n, * Develop a strong understanding of Ntrepid’s technology environment, operational processes, and business priorities. \n

\n \n

• Build strong relationships with internal stakeholders and dependent organizations across the business. \n

\n \n

• Assess current operational workflows, service delivery processes, and reporting capabilities. \n

\n \n

• Assume ownership of Jira administration, operational reporting, and team coordination activities. \n

\n \n

• Implement or enhance visibility into vulnerability remediation efforts and endpoint compliance metrics. \n

\n \n

• Identify opportunities to improve operational efficiency, documentation, and service delivery. \n

\n \n

• Deliver actionable recommendations that support the continued growth and maturity of the Business Services & Support organization. \n

\n \nWhy Join Us \n \n At Ntrepid, you’ll have the chance to shape the future of our core product and influence the way we build and deliver technology. We are committed to technical excellence, collaboration, and continuous improvement-and we value leaders who bring curiosity, creativity, and a passion for innovation. \n \n As IT Operations Lead, you’ll play a critical role in improving how technology services are delivered across the organization while helping drive operational excellence, efficiency, and employee experience. You’ll work alongside talented professionals in a collaborative environment where your ideas and contributions have a meaningful impact. \n \n \nWork Location Requirements \n \n To apply, candidates must reside in one of the following states where Ntrepid is authorized to conduct business: California, Florida, Georgia, Kansas, Maryland, Michigan, Nebraska, Nevada, North Carolina, Ohio, Pennsylvania, South Dakota, Texas, Virginia, Washington, or Wisconsin. \n \n PI285802670”, “hiringOrganization”: {“@type”: “Organization”, “name”: “NTrepid LLC”}, “jobLocation”: {“address”: {“addressCountry”: “United States”, “streetAddress”: “Not specified”, “@type”: “PostalAddress”, “postalCode”: “02108”, “addressLocality”: “Boston”, “addressRegion”: “Massachusetts - MA”}, “@type”: “Place”}, “industry”: “”, “identifier”: {“@type”: “PropertyValue”, “name”: “NTrepid LLC”, “value”: “285802670”}, “baseSalary”: {“@type”: “MonetaryAmount”, “currency”: “USD”, “value”: {“@type”: “QuantitativeValue”, “value”: “Competitive”, “unitText”