WeAreDevelopers LIVE • Dec 16, 2020

Applying Agile Principles to Incident Management

Tobias Dunn-Krahn

What if you treated incident response like a compressed agile sprint? Discover how to transform unstructured outages into automated workflows that build lasting system resilience.

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#1 about 7 min

Defining digital service incidents and key technical stakeholders

An overview of digital service interruptions and the various teams responsible for their remediation.

#2 about 4 min

Applying software development methodologies to incident response

Adapting core frameworks like agile iterations, devops culture, and sre automation to manage technical crises.

#3 about 3 min

Practicing incident management through failure Friday exercises

How regular, deliberate fault injection builds team confidence and refines remediation processes.

#4 about 3 min

Establishing a simulated technical environment for the workflow demo

Setting up a corporate architecture complete with standard devops toolchains to demonstrate platform integration.

#5 about 5 min

Automating critical diagnostics and major incident creation

Triggering preliminary system checks and multi-platform communication workflows immediately upon anomaly detection.

#6 about 6 min

Navigating the incident timeline and dynamic resolver engagement

Managing the remediation state while coordinating with necessary service-level specialists as new details emerge.

#7 about 3 min

Distilling preventative action items during post-incident review

Curating timeline logs and capturing tasks to ensure incident retrospectives yield concrete system enhancements.

#8 about 9 min

Customizing automation pipelines via the visual flow designer

Building custom toolchain integrations by parsing JSON payloads and mapping multi-step response execution graphs.

Matching moments

3:08 min

Shifting software delivery bottlenecks to operations and incident response

Milin Desai

Milin Desai +1 · WWC Europe 2026

8:02 min

Integrating service level objectives into incident management

Diana Todea · LIVE

1:57 min

Streamlining incident response and root cause analysis automatically

Mike

Mike · WWC 2025

1:43 min

Integrating intelligent support into modern agile practices

Christopher May

Christopher May · Europe 2026 Virtual

6:03 min

Engaging software developers deeply in secure engineering practices

Tanya Janca · WWC 2021

3:50 min

Navigating specialized roles and toolsets across engineering teams

Nele Uhlemann · WWC 2023

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Jayant Tyagi

Lead Member of Technical Staff @ Salesforce

Jayant Tyagi

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The Geometry of Incidents: What User-Impact Shapes Reveal About Platform Architecture

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Senior Director, Developer Advocacy at GitLab

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