IT Support Specialist

We are seeking a dynamic and proactive IT Support Specialist to join our technology team. In this role, you will be the frontline hero for resolving technical issues, supporting end-users, and maintaining our IT infrastructure. Your enthusiasm and expertise will ensure seamless technology operations across the organization, empowering teams to work efficiently and securely. This paid position offers an exciting opportunity to develop your skills in a fast-paced environment while making a tangible impact on daily business functions., * Provide technical support to end-users for hardware, software, and network issues across various operating systems including Windows, macOS, and Linux.

• Troubleshoot and resolve equipment problems related to desktops, laptops, mobile devices, printers, and peripherals.
• Manage help desk tickets using systems such as ServiceNow or Jira, ensuring timely resolution and clear communication with users.
• Support network administration tasks including LAN (Local Area Network), VPN (Virtual Private Network), DNS (Domain Name System), firewall configurations, TCP/IP protocols, and network troubleshooting.
• Assist with Active Directory management, user account setup, permissions, and group policies (GPO).
• Maintain and support IT infrastructure components like Windows Server environments, SCCM (System Center Configuration Manager), Meraki networking devices, and BMC Remedy incident management tools.
• Conduct hardware upgrades, software installations, system updates, and equipment troubleshooting to optimize performance.
• Collaborate with team members on projects involving network security measures such as firewalls and VPNs to ensure data integrity and protection.
• Document technical procedures and solutions clearly for future reference and training purposes.

• Proven experience in IT support or help desk roles with a strong understanding of computer networking concepts.
• Proficiency in troubleshooting hardware issues, software problems, network connectivity, and operating systems including Windows (Windows 10/11), macOS, and Linux.
• Familiarity with help desk systems like ServiceNow or Jira for ticket management.
• Knowledge of Active Directory management, user account administration, GPOs, DNS settings, TCP/IP protocols, VPNs, firewalls, and LAN/WAN environments.
• Experience supporting Microsoft Office applications and Microsoft Windows Server environments is highly desirable.
• Strong communication skills with the ability to explain technical issues clearly to non-technical users.
• Ability to analyze problems quickly and develop effective solutions under pressure.
• Certification in CompTIA A+, Network+, or similar is a plus but not required; relevant hands-on experience is essential.

Join us as an IT Support Specialist where your technical expertise fuels our operational excellence! This role offers an engaging environment where your problem-solving skills will shine while supporting vital business functions through innovative technology solutions.