AI & Technology Innovation Specialist

Satcom CX is a customer experience and contact center solutions provider committed to delivering exceptional service through innovation, technology, and operational excellence. As we expand our AI-driven solutions, we are looking for an ambitious, early-career technology professional to help us identify, build, and optimize AI and automation opportunities across the business., You will work closely with our operations, quality assurance, workforce management, and leadership teams to find where technology and AI can improve efficiency, customer experience, reporting, and agent performance - researching, testing, and supporting AI solutions with guidance from experienced team members.

What You’ll Do

• Identify opportunities to improve operational efficiency through AI and automation.
• Help implement and maintain AI tools that support customer service, quality assurance, reporting, and workforce management.
• Assist in building AI-powered knowledge bases, chatbots, agent-assist tools, and workflow automations.
• Analyze business processes and recommend technology-driven improvements.
• Support the integration of AI platforms with existing systems and CRMs, working alongside senior team members and vendors.
• Build dashboards and reports that support operational decision-making.
• Monitor AI solution performance and suggest continuous improvements.
• Stay current on emerging AI tools and evaluate their potential business value.
• Work within Satcom CX data security and compliance standards when handling systems and customer data.

This is an entry-level role ideal for a recent IT/CS graduate or junior AI enthusiast who is excited to apply artificial intelligence to real business challenges. We value curiosity, problem-solving, and a willingness to learn as much as formal experience. Recent graduates with strong AI aptitude, academic or personal projects, internships, hackathons, or a demonstrated passion for emerging technologies are strongly encouraged to apply., * Degree or diploma in Information Technology, Computer Science, Software Development, Data Analytics, Artificial Intelligence, or a related field - or equivalent self-directed experience.

• Strong interest in AI, automation, and emerging technologies.
• Familiarity with AI platforms such as ChatGPT, Microsoft Copilot, Claude, Gemini, or similar tools.
• Basic programming knowledge (Python, SQL, JavaScript, or similar).
• Strong analytical and problem-solving skills.
• Ability to communicate technical concepts to non-technical stakeholders.
• Self-motivated and curious, with a willingness to learn and experiment.

Recent graduates are welcome. Academic projects, internships, AI experimentation, automation projects, hackathons, or self-directed learning may be considered in lieu of professional experience.

Bonus Points For

• Experience with workflow automation platforms (Power Automate, Zapier, Make, n8n, etc.).
• Exposure to contact center platforms, CRM systems, or customer service technologies.
• Experience with data analysis, business intelligence, or reporting tools.
• Familiarity with APIs and system integrations.
• Knowledge of prompt engineering and Large Language Models (LLMs)., You don’t need years of experience to succeed here. We’re looking for someone naturally curious about technology, who enjoys solving problems and actively explores how AI can improve the way businesses operate. Whether you’ve built your own AI projects, experimented with automation tools, developed software as part of your studies, or simply stay ahead of emerging tech trends - we want to hear from you.

Pulled from the full job description

• Referral program
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, What Success Looks Like (First Year)
• Helped identify and implement AI solutions that improve operational efficiency.
• Automated repetitive administrative and reporting tasks.
• Supported the rollout of AI tools that enhance agent productivity and customer experience.
• Grown into a go-to internal resource for practical AI and automation.
• Helped build a culture of innovation through hands-on AI adoption.

Why Join Satcom CX

• Be at the forefront of AI adoption in the customer experience industry.
• Work directly with leadership on strategic technology initiatives.
• Gain hands-on experience implementing AI solutions with measurable business impact.
• Build a career in one of the fastest-growing areas of technology.
• Make a real difference in how customer service is delivered.

Satcom CX is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants, regardless of race, color, religion, sex, national origin, age, disability, or any other protected status.

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance