IT Desktop Support Engineer (On-Demand) - Boston, MA

Axiom

Boston, MA, United States

about 1 month ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Shift work

Job source

www.dice.com

Tech stack

Microsoft Windows Computer Networks Desktop Computing Ethernet IP Addressing Networking Basics Peripherals Laptops

Job description

We are seeking a flexible, reliable, and customer-focused IT Desktop Support Engineer for an on-demand, dispatch-based contractor role supporting client sites across the Boston, MA area.

This is not a full-time guaranteed-hours position. Work assignments will be scheduled based on client service requests and operational requirements. Candidates must be comfortable with a flexible schedule and be available to travel to client locations on short notice when dispatched., * Provide onsite desktop, laptop, and end-user technical support.

Troubleshoot hardware, software, Windows OS, and basic network connectivity issues.
Install, configure, replace, and deploy desktops, laptops, and peripherals.
Support printers, docking stations, monitors, and basic AV equipment.
Perform basic network patching and cable connectivity tasks.
Diagnose and resolve end-user technical issues while maintaining high customer satisfaction.
Document and update support tickets accurately.
Escalate complex issues to higher-level support teams when necessary.
Maintain professional communication and deliver excellent onsite customer service., Candidates must bring and maintain their own IT support toolkit for every onsite assignment, including:
Laptop (for diagnostics and ticket management)
Console cable
LAN/Ethernet cables
Basic screwdriver/tool kit
RJ45 to USB adapter

Requirements

Previous experience in IT Desktop Support, EUC Support, Field Services, or Deskside Support.
Strong knowledge of Windows 10/11 environments.
Experience troubleshooting desktops, laptops, printers, and peripheral devices.
Basic understanding of networking concepts (IP addressing, LAN connectivity, patching, and cabling).
Strong analytical, troubleshooting, and customer service skills.
Ability to work independently in onsite environments.
Willingness to travel to client locations as assignments are received., * Reliability, professionalism, and responsiveness are essential for success in this role.