IT Engineer

• Provide onsite and remote L1/L2 support for end users at client locations
• Troubleshoot Windows 10/11 issues including user profiles, performance, printing, applications, and peripherals
• Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, MFA/login issues)
• Perform workstation deployment and setup: PCs/laptops, monitors, docking stations, printers, and mobile devices
• Conduct basic network troubleshooting: connectivity, Wi-Fi, DNS/DHCP fundamentals, switching basics
• Support common business applications and line-of-business software as needed
• Use ticketing and RMM tools to manage work, document troubleshooting steps, and maintain accurate resolution notes
• Escalate issues appropriately with clear diagnostics and context
• Maintain accurate documentation for client environments and standard processes
• Represent Citara professionally onsite, building trust through communication and follow-through

This role is ideal for an engineer who enjoys a mix of onsite and remote support, likes solving real user problems, and takes pride in providing a high-quality experience. You’ll work directly with client end-users and IT stakeholders, handling L1/L2 issues, deployments, troubleshooting, and onsite support needs. You’ll be supported by a broader team and clear processes-so you can focus on delivering results.

We are specifically looking for high performers who are eager to grow. If you are the type of person who takes ownership, builds your skills continuously, and wants a clear path forward, you will do well here., * 3+ years of experience in an IT support role (MSP experience strongly preferred)

• Strong Windows desktop troubleshooting skills
• Solid understanding of Microsoft 365 user support and identity/login troubleshooting
• Working knowledge of basic networking concepts (no advanced engineering required)
• Strong communication skills and a service-oriented mindset
• Ability to prioritize and manage multiple requests while maintaining quality
• Coachability and a growth mindset: you actively seek feedback, learn quickly, and improve your craft
• Valid driver’s license and comfort traveling to client sites (local/regional)

Preferred (Nice to Have)

• Experience with Intune / Entra ID (Azure AD)
• Familiarity with cybersecurity best practices and endpoint protection tools
• Experience supporting MacOS
• VoIP or firewall exposure

Pulled from the full job description

• Referral program
• Professional development assistance
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, Why Work at Citara Systems
• High standards / strong team: We hire people who take pride in their work and support each other
• Meaningful work: You’ll help clients run smoother, more secure environments-not just close tickets
• Professional growth: Broad exposure across environments, plus training and certification support
• Clear expectations: Structured processes, strong documentation, and accountability
• Long-term stability: Established MSP with long-standing client relationships

Job Type: Full-time

Pay: From $30.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Citara Systems is a Massachusetts-based Managed IT Services Provider that helps businesses run stable, secure, and productive technology environments. We’re known for being highly responsive, for reducing ongoing IT issues, and for delivering a professional client experience. Our team is collaborative, accountable, and focused on doing the job the right way.