Senior IT Support Technician (HCA/ITD #26652)

Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system.

Our Mission

We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services.

Our Goals

Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce.

Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives.

Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information.

Build the best team in state government by supporting employees’ continuous growth and wellness.

Why does the job exist?

The Senior IT Support Technician will: Seek a motivated and customer focused Network Administrator to join the team;

Provide a strong starting point for someone looking to begin a career supporting enterprise network infrastructure;

Learn from experienced engineers and administrators.

How does it get done?

The Senior IT Support Technician is responsible for: Assisting with the installation, configuration, and maintenance of enterprise network infrastructure, including switches, routers, wireless access points, and firewalls;

Monitoring network performance and availability using network management and monitoring tools;

Troubleshooting network connectivity issues for users and agency locations, escalating complex problems when necessary;

Supporting the deployment and maintenance of wired, wireless, and WAN/SD-WAN network services;

Performing routine network maintenance, such as firmware updates, backups, and equipment replacements;

Creating and maintaining accurate network documentation, diagrams, inventory records, and standard operating procedures;

Assisting with user account and network access requests in alignment with security policies;

Participating in network infrastructure projects, office relocations, and new site deployments;

Working with vendors and service providers to troubleshoot circuits, hardware, and connectivity issues;

Following established cybersecurity policies and assisting with the implementation of network security best practices;

Participating in an on-call rotation or providing after-hours support for scheduled maintenance, as required;

Collaborating with Systems Administration, Help Desk, Security, and other IT teams to ensure reliable service delivery;

staying current on networking technologies through ongoing training and professional development.

High School diploma or equivalent and two (2) years of experience in providing technical support to end-users for computer hardware, software, and/or network-related problems. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling two (2) years may substitute for the required experience. Employment Requirements

Must possess and maintain a valid Driver’s License.

Must obtain a Defensive Driving Certificate. Working Conditions

Work is performed in an office setting with exposure to Visual/Video Display terminal (VDT) and extensive personal computer and phone usage. Some travel may be required. Ability to lift up to 50 lbs. Supplemental Information